Rainbow Client - Impossible d'acceder à la caméra ou au microphone

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Liam SALAMAGNON

• September 28, 2023 12:50

Bonjour, Rainbow Client ne peut accéder à l'audio d'un ordinateur de mon entreprise. Il est donc impossible de passer un appel.

 

Matériel audio : Jabra casque (pilote installé et à jour)

Version ordinateur : Windows 11 Pro

Version Rainbow : 2.122.14

 

Merci de votre aide

//

 

Hello, Rainbow Client cant access camera or microphone on a computer of my company. So, we are unable to call someone with Rainbow.

 

Audio device : Jabra system (pilot installed)

OS : Windows 11 Pro

Rainbow vers : 2.122.14

 

Thank for your help

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  Fazal ABIBULLA

  • September 28, 2023 15:04

  Hello Liam,

  I hope you are doing well.

  We would appreciate it if you could create a ticket to our support team with the relevant information so that we can look into it further and find a solution.

  Thank you.

  Regards,

  Fazal (Rainbow TAC support)

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  Liam SALAMAGNON

  • September 28, 2023 15:10

  Hello Fazal,

  I am doing well, i hope you too.

  Can you tell me where can i create a ticket to the support team ?

  Thank you in advance,

  Best regards,

  Liam

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