Audio / Video issue on settings

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Rainer SCHILD

• October 19, 2023 13:24

My audio isnt working.... I can see the internal cam on audio/video settings but on microphone and loudspeaker its greyed out and says => 

Rainbow does not have access rights to your system's audio devices

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• Official comment

  

  Baptiste CANDELIER

  • January 05, 2024 15:07
  • Edited

  Hello Rainer,

  you might check if you have allowed the mic usage for desktop applications.

  It's (for Windows 11), in Settings/ Privacy & Security/ Microphone

  Option "Let Desktop apps access your microphone" should be on and in the list of apps below this option you should fine Rainbow

  

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  Abdul RAHMAN

  • October 19, 2023 14:25

  Hi Rainer,

  Good day to you!

  Please refer to the below link to troubleshoot the audio issue in the Rainbow application.

  https://support.openrainbow.com/hc/en-us/articles/360003576360-My-Audio-Video-settings-are-empty-

  Thank you.

  Regards

  Abdul Rahman.G (Rainbow Technical support)

   

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  Rainer SCHILD

  • October 20, 2023 06:12

  Thank you for your response.... but this is not my issue.

  Rainbow find the microphone and speaker but has no rights to access it.

  

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  Abdul RAHMAN

  • October 20, 2023 16:57
  • Edited

  Hi Rainer, I hope you are doing well!

  Thank you for your response.

  If you are logging in through the browser, please check the browser settings.

  The issue may be because of the browser please check if the browser has blocked access to the microphone and camera. So, please check in the browser settings if the Rainbow app is allowed to access the camera and microphone.

  Also, we tried to reproduce the issue in our lab by removing the rights to access the camera/micro in the browser settings and got the same issue.

  

   

  Also, sometimes while accessing www.openrainbow.com, the micro is not available.

  Please click on the microphone with the red cross to authorize access to the microphone.

  

   

  

  I hope this will help you to troubleshoot the issue.

  Thank you.

  Regards,

  Abdul Rahman. G (Rainbow TAC support)

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  Rainer SCHILD

  • October 23, 2023 10:17

  Hi Abdul,

  thank you very much. But my issue is not a browser issue since i used the rainbow client itself and that showed me this issue that it has no rights to access microphone & loudspeaker.... by the way other windows software still can access w/out any issue like rainbow did before.

  cheers,

  Rainer

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  Abdul RAHMAN

  • October 25, 2023 11:54

  Hi Rainer,

  I hope you are doing well.

  We would appreciate it if you could create a ticket for our support team with the relevant information so that we can look into it further and find a solution.

  Thank you.

  Regards,

  Abdul Rahman.G (Rainbow Technical support)

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