No Audio transmission

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Udo STUPP

• January 09, 2024 12:54

For one of our users, there is no audio transmission in both directions on the iOS app and the browser application

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  Abdul RAHMAN

  • January 10, 2024 12:49

  Hello Udo,

  I hope this message finds you well.

  Kindly follow the troubleshooting steps outlined below:

  1. Restart the App: Close and reopen the application to refresh its functionality.

  2. Check the Network Connection: Ensure you have a stable and reliable internet connection.

  3. Try on a Different Device: If feasible, attempt to use the app on an alternative device to identify if the issue persists.

  If the problem continues, please contact your business partner and initiate a new case. We are ready to assist you in resolving this issue promptly.

  Thank you for your cooperation.

  Best regards,
  Abdul Rahman .G
  (Rainbow Technical Support)

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