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disconnect a number but still attached !

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G Doutriaux

I disconnect a number from a member A (nb 123).
I connect Member A to a new number (nb 234).
I cannot reaffect this nb 123 to another member B.

When I try 123 nb, I reach member A 
When I try 234 nb, I reach member A  

How to deallocated the 123 number ?
 

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  • Official comment
    Baptiste CANDELIER

    Bonjour M. Doutriaux,

    si je ne me trompe pas for système de téléphonie utilise une ancienne version R5.1 et je vous recommande de voir avec votre revendeur ALE pour mettre à jour votre OXO vers la version R5.2/050.001. Si le problème persiste après la mise à jour, demandez à votre revendeur ALE d'ouvrir un ticket au support ALE afin que nous puissions analyser le problème.

    Cordialement,
    Baptiste
    Rainbow Customer Care Teams

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