Unable to call extension number from android device

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Stanimir ILIEV

• February 27, 2024 13:35

Call to Extension number is routed to cellular call instead through rainbow app to our PBX.

No problems with iOS devices, only Android ones.

We are using Rainbow v1.130.2 on android phones with Enterprise plans. Our PBX is Alcatel Lucent OXO Connect R1.1.

 

Any help will be appreciated.

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  Stanimir ILIEV

  • February 28, 2024 07:56

  We updated the GW and restarted PBX. That did the trick.  

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  Ajith GOVINDARAJU

  • March 04, 2024 06:24

  Hi Stanimir,

  Good day!

  OXO connect 1.1 is older version now latest release is 6.0. Please confirm if its is a typo error in the above comment? 

  If you are still facing any issues we request you to create a TAC ticket with required information to analyze further on this issue.

  Thank you.

  Regards

  Ajith(support team)

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