No audio on rainbow calls, ios 15

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Hauke Altmann

• May 21, 2024 11:51

I have a problem with the rainbow app on ios 15. Audio on calls is not working. There is no audio when calling a person on the app before and when the person answers the call.

When calling an external person with the app, the microphone icon is striked through. This is not the case with internal calls. On both call types the microphone and speaker is not working.

I am using the most recent iOS and Rainbow app versions. Any idea what the issue could be here?

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• 

  Abdul RAHMAN

  • June 03, 2024 14:20

  
  Hi Hauke,

  Good day to you!

  Audio issues with Rainbow application on iOS can be caused by several factors. Here are some troubleshooting steps that may help resolve the problem:

  *Check App Permissions:
   Go to Settings > Privacy > Microphone.
  *Ensure that Rainbow has permission to access the microphone.
  *Restart the App and Device
  *Check Internet Connection

  If you are still facing the same issue, please raise new case with for further investigation.

  Thank you.
  Regards,
  Abdul Rahman.G

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