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Nodejs is disconnected from Rainbow platform

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  • Vincent BERDER

    Hello,

     

    The disconnected State happens when one of the 2 links is down REST/XMPP.

    Note that, the SDK should reconnect automaticaly, so if it stays on a state != than ready, then maybe a fatal error happens also.

    rainbow_onfailed Fired when the SDK didn't succeed to reconnect and stop trying

    rainbow_onerror Fired when something goes fatal on Xmpp server (ie: bad 'configurations' parameter...). Used by application to start the sdk again.

    if these errors are raised then the reconnection must be manage by application.

    https://developers.openrainbow.com/doc/sdk/node/lts/guides/Connecting_to_Rainbow_XMPP_Mode

     

    Maybe some logs could help to confirm that it is your issue.

     


    Best Regards,

    Vincent.

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