Account Locked More than 1 Hour

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Alain GRIMMER

• January 30, 2018 12:21

My account is locked (more than 1 hour) despite the message:

Moreover, I don't think to have written a wrong password, I can't understand why my account is locked (perhaps someone has tried to connect using my name, but I can't believe that)....

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• 

  Quentin Grabenstaetter

  • February 07, 2018 19:54
  • Edited

  Hello Alain,

  As workaround, I propose you to make a reset password.
  This action should permit you to define a new password and connect to Rainbow without waiting 1 hour.

  If you want more detail about the reason of your account locking, please contact your support team thanks to Emily in Rainbow. 

  I hope this reply will help you. Please keep us informed if you need further information.

  Regards,
  Quentin GRABENSTAETTER

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  Alain GRIMMER

  • January 31, 2018 08:43

  Hi,

  after a password rest, it is working now, thanks.

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