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Account Locked More than 1 Hour

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Alain GRIMMER

My account is locked (more than 1 hour) despite the message:

Moreover, I don't think to have written a wrong password, I can't understand why my account is locked (perhaps someone has tried to connect using my name, but I can't believe that)....

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  • Quentin Grabenstaetter
    • Edited

    Hello Alain,

    As workaround, I propose you to make a reset password.
    This action should permit you to define a new password and connect to Rainbow without waiting 1 hour.

    If you want more detail about the reason of your account locking, please contact your support team thanks to Emily in Rainbow. 

    I hope this reply will help you. Please keep us informed if you need further information.

    Regards,
    Quentin GRABENSTAETTER

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  • Alain GRIMMER

    Hi,

    after a password rest, it is working now, thanks.

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