Rainbow desktop app network issues.

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Nick NANOS

• February 27, 2018 08:50

Rainbow app has been working for months, all of sudden when I click on the app to start I get an error message: "It was not possible to connect to the server. Please check your network configuration" I've checked my router and cannot not find any policies blocking this app. I used my IPhone hotspot to test to see if same problem occurred and it did. Uninstalled reinstalled, reboot PC desktop, turned off firewalls, turned off security software on my PC. Any suggestions?

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• 

  Phil BENNETT

  • February 27, 2018 13:24
  • Edited

  I Have a customer with exactly the same issue, here is what we did:

   

   

  Investigation session:

   

  Removed AV

  Removed Firewall locally

  Removed application

  Reinstalled application

  Same response

  Flipped to LTE and Rainbow started

  Went back to internal network rainbow stayed working and TX/RX messages

  Stopped and restarted Rainbow

  Couldnt connect

   

  Issue appears to be only during startup /initialization, once the app is running it works fine.

  There are NO firewall rules and i tested with the a pc on the DMZ to isolate and got the exact same reaction

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  Nick NANOS

  • March 02, 2018 03:25

  Hi Phil,

  thanks for your reply

  I was away from the office the past two days and suddenly the app has come good today, the only thing I did was to disable the com add in for outlook and not use it for a few days.  I've not tempted to reboot my desktop fearing this could occur again. 

  Outlook add in works, so I'm happy.

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