Standard Contacts associated to new users
Subject: Development necessity – Strong Customer Demand
Interested: Intuitiva Tecnologia (and all other VAD /DR / IR)
Recipients: The RainbowTM Team
(*)Reference:https://support.openrainbow.com/hc/pt-br/community/posts/360000055730/comments/360000088570
Object:
Our main customer needs include some contacts as primary (and standard) contacts for the new users they want to create below their departments (called ‘Companies’ in Rainbow).
The idea is to give some pre-defined contacts (likesupport user) to any new user created in Rainbow, so they will not start using Rainbow ‘alone’ – none contacts in his contact lists. Instead of it, one, two or more contacts will be showed to the connected user, in his interface, doesn’t matter if this is mobile, WEB or desktop application.
By the way, we also suggest edit “Emily” in at least these aspects: its alias (“Emily” or any other name), and its function: if astandard valid e-mail, as it already is; or a bot, with the user associated to that.
This feature was already posted in Rainbow community, but it seems it’s frozen.
See, below, what we expect in the Administration Interface, if the “support” menu will be used to that feature (it doesn’t matter if you think that it’s better to create another tab):
Current Company (EC) administration & configuration interface
Our initial suggestion:
After clicking to “add” a new standard contact user:
Current Rainbow view:
Rainbow view with one standard contact set in default contacts for new users:
Rainbow view with two standard contacts set in default contacts for new users:
Other suggestions:
- The feature above should permit create at least 5 (five) default contacts;
- Include a check-box beside “Emily” to show (include) or not this default user for company Rainbow users = this will provide the possibility to Administrators config or not Emily to new users;
- If the suggestion above will be implemented, we highly suggest that an second check-box will be available, called “Synchronize current users”, so that all Rainbow users below that company being configured, after refreshing / re-loggin into Rainbow, will have their contact list updated (with or without Emily).
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Official comment
Hi Ruben,
We already talk about that subject in another post, i.e. have contacts when you creates your account (for small companies, we will display all contacts of the company, for large companies, there will be suggestions).
Best regards,
Comment actions -
Christophe,
This is not a post-contacts inclusion, but a pre-contacts inclusion.
Please see again our suggestion (it was made by several hands here in our company), and verify that it is an "Admin" feature, not a "user" feature.
And the idea, when implemented will give us (and any other 'company/organization admin' user) the power to bring users to Rainbow with a specific set of contact users in their Rainbow interface - doesn't matter the size of the company.
E.g.: when I want that any user of a specific company starts with two or three Support users, this will be a shortest and secure way.
If you keep not understanding, please call us. It will be a pleasure explain you better our idea.
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Christophe,
We are simplifying accounts activation!
Remember that when hundreds, maybe thousands of people receive Rainbow invite by e-mail, they will access web.openrainbow.com, give their credentials and...?! What should they do? Who they would look for?
In a mass activation (our scenario), we won't have hands to help everybody.
E.g.: a company with 1 thousand users, when connected, could ask for support to their IT staff for help.
So, if any user starts with some Help Desk / Support contacts in his list, he/she will be able to ask them for help! This is our intention!And, please, this is a short task, it won't take more than one minute to set the pre-set of contact list users to a specific Company/EC (just when needed or wanted!)...
Admins should thanks that someone has had this idea before!
BR,
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