Filtering Search Results in Rainbow
Answered
When I search for a name in Rainbow I first see my contacts, than the rainbow contacts and than the contacts in my company.
Rainbow should display the contacts of my company before the general rainbow contacts. In addition it should be possible to minimize the different contact groups that I can for example hide the contacts I do not want to see.
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Official comment
Hello Martin,
When I look at the existing demands, I find Jan's post: "Filter the Search Result in Rainbow to Display Only my Company Members". You had the same idea! Let's merge these suggestions to get more comments and more votes!
Please comment Jan's post to let him know your interest or complete his suggestion!
Regards,
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Rainbow should not only display the contacts of my company and general rainbow contacts but also the contacts from the PBX (which are also displayed with incoming calls!).
Its confusing for the customer if he gets something displayed on an incoming call, which he later does not re-find through the contacts search.
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Tobias, I gently ask you to verify with your IT team if your OXO is connected to Rainbow via Rainbow Agent and running R2.1 software version. If yes, you might want to open a ticket with ALE Support team. In current Rainbow_Feature_List (https://support.openrainbow.com/hc/en-us/article_attachments/360000167224/Rainbow_Feature_List_E12.xlsx), line 236 from "Applications" tab, we find that this feature should work, as Martin wrote it before.
(and, as Martin wrote, this post here regards to "results appearance", not search feature itself...)
King regards,
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OXO manages several address books: the internal users and external users. It seems Rainbow search does access only the internal users right now. I can fully confirm it is confusing for the users, they can see the name for incoming external calls (in this case the number gets resolved to the name taken from PBXs phone book), but during search the PBX external phone book isn't taken into account.
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I think there is a misunderstanding here.
I do NOT mean finding the internal OXO-Subscribers! This works.
I mean the "Collective Speed Dialing" directory (in OMC: at the "Collective Speed Dialing" tab). If you receive a call, Rainbow resolves the number into the name from the "Collective Speed Dialing" directory. But if you use the search box, the entries from the "Collective Speed Dialing" directory will not to be displayed!
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Hi All, What Tobias is experiencing is right and well described by David : "OXO manages several address books: the internal users and external users. [...] Rainbow search does access only the internal users right now."
So it is "normal" behavior today that you have name resolution of all incoming calls that are in the external directory. But the search will not find them. Certainly a good candidate for a next feature improvement :-) -
Hello Tobias,
I recommend you to create a new Feature Suggestion to talk about the implementation of the "Collective Speed Dial Directory".
To ensure a good follow-up to these suggestions, we must keep one request by post. Martin's initial request addressed the filtering of search results.
Thanks for your understanding,
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