issue with SDK WEBRTC releaseCall in Safari IOS

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Loic JEHANNO

• May 16, 2018 15:47

Hello,

I can't release a webrtc call when the call is established, it's working when call is ringing!

I have the issue with Safari on IOS 11.3.1, Rainbow SDK 1.40.6. 

Same application working well with Androïd Chrome browser and all PC browsers.

Are you facing the same problem ?

Regards

Loïc

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  Loic JEHANNO

  • May 17, 2018 09:11

  I proceed a callIinAudio and when I release the call I have this message error !

   Thu May 17 2018 11:05:53 | RTCWEB | MEDIA   | releaseCall failure : videoService is not started

   

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  Pascal BORSCHNECK

  • May 17, 2018 09:35

  Hi Loic,

  I will create a Zendesk ticket for this (to exchange logs).

  Could you please activate verbose logs (before the Init) with this API
  https://hub.openrainbow.com/#/documentation/doc/sdk/web/api/sdk#module_SDK.setVerboseLog

  and send me VERBOSE traces from your Safari in the Zendesk ticket please ?

  Thanks,
  Pascal

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  Pascal BORSCHNECK

  • May 18, 2018 14:32

  Update: waiting for the iOS Safari userAgent

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