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Problem connecting OXE to Rainbow

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3 comments

  • Luis ROSALES

    Hello Paqualino,

    I recommend that you contact the OXE technical support, because they can verify your configuration and guide you with the best solution.

    Regards,

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  • fegy simon

    Hello Luis, 

    Do OXE do a keep-alive by ping or any other specific protocol to rainbow cloud?

    that will help us to check on the network part. 

    ./regards

    Fegy Simon

     

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  • Andreas HEISE

    Hello,

    OXE Rainbowagent send a Keep Alive every 80s via the secured web socket (port 443) and have a 40s timeout for the reply.

    For connection issues you should first investigate OXE logfiles under /var/log/rainbow* and check Rainbow related incidents "incvisu |grep -i rainbow".

    brgds

    Andreas

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