Login issues caused by cookie mismatch: Prompt to clear cache

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Craig WALKER

• June 12, 2018 20:44

There is a common reported problem when facing login issues when the cookies stored in the browser and server don't match. When this happens, the users have to delete the cookies. Rather than leave them floundering, can we alert the user at the time of login fail? Something like:
Having trouble logging in?
Got the right ID / password?
Some browsers don’t handle cookies properly. Try clearing your cache before trying again

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  Jeroen V

  • October 28, 2021 14:41

  i know that this is an old post, but what kind of error do you had?

  Do you mean chrome cookies? i don't know what browser engine is used by the rainbow client...

  we have the issue that there is a popup like he is trying to connecto to azure for sso login but direct go back to login page without specific error.

  t'is not user related, it's with each user on that pc, so it's pc related.

  

   

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  Jeroen V

  • October 28, 2021 15:46

  found log files here: %appdata% somewhere \Roaming\Alcatel-Lucent Enterprise\Rainbow
  https://support.openrainbow.com/hc/en-us/articles/360006247080-Where-are-the-Rainbow-client-logs-located- 

   

  with this error:

  failed: Data frame received after close

  found solution , i have deleted all content in this folder:  %AppData%\Roaming\Alcatel-Lucent Enterprise\Rainbow\Cache

  solved the issue

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