Add a Dial Pad to Make Phone Call from Mobile Applications

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Esli COENRAAD

• June 27, 2018 05:46

Hi,

Within the latest updates it's possible to make phonecalls from the Rainbow Android Application through the PBX. It's possible to enter a number in the search field and hit the audio call button.

A nice and cool enhancement is an integrated dialpad. This means when pressing an icon you open the dialpad. There're other applications supporting this.

Below a suggestion with an icon of 9 blocks. When pressing that icon you open a dialpad and can enter a number to dial. 

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• Official comment

  

  Quentin Grabenstaetter

  • February 15, 2019 14:19

  Hello everyone,

  We first rejected this request. But in the end, the large number of votes for this suggestion made us change our minds.

  This shows that nothing is ever lost! 😊

  A dial pad will be available in the next versions for mobile applications. I will update this post as soon as I have more details.

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  Christophe MUNINGER

  • June 30, 2018 12:58

  Hi,

  Thank you for your suggestion, but it is not intended to add a new dialpad screen as you already have the OS keyboard for entering phone numbers. 

  Best Regards,

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  Esli COENRAAD

  • July 02, 2018 20:12

  Hi Christophe,

  Yes you can enter numbers by using the keyboard, but this gives not a good feeling by the customers and users. When using a dialpad you know for sure you can enter a number. This gives a better behavior for the users. 
  We suggest a dialpad window (like you have in the OTCv / OpenTouch Client) as well. 

  Best Regards

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  Matteo Kotch

  • November 01, 2018 11:14

  @Christophe, I agree with @Esli's comments. I have a partner who has requested this multiple times, and has asked me to raise this with the Rainbow product team. While I do concede that you can dial numbers though the OS keyboard, this is not as user-friendly as having a dedicated dialpad. 

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  Matteo MOSCONI

  • December 05, 2018 09:17

  I agree with all comments.

  A dialpad is necessary to make phone call trought the app (the OS keypad isn't the solution)

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  Peter COLLEONI

  • December 14, 2018 08:15

  I guess, if you have a SW where can make phone calls, you should also be able to do it "traditionally" by type in the number....

  As more as we cover, as more the people are able to replace the other staff on their phone and swap APPs!

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  Mikail YARDIMCI

  • January 22, 2019 10:21

  Hi all, anything planned to add a dialpad to the pc client. That would be helpful.

  BR

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  Louise QUINTRAND

  • April 25, 2019 07:35
  • Edited

  Hi all, 
  This feature is already available for mobile but it is not planned for PC. 

  Thanks for your suggestion :) 

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