Telephony Services Are Currently Not Available

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Raul Pollio

• August 09, 2018 20:22

hi community

 

Do you see the same issue about “Telephony Services Are Currently Not Available”?

I have this issue with my user in Alcatel-Lucent Enterprise company and the same in our EBC Lab.

Regards

 

Raul

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  Brian BIRD

  • August 10, 2018 08:19

  We have had the problem a few times. Check the dns address in the OXO/OXE set it to 8.8.8.8 and see if it reconnects to the Rainbow server

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  Raul Pollio

  • August 10, 2018 14:18

  Hi Brian.

  Thanks for the feedback. I checked that. OXE and WebRTC Gateway have the DNS 8.8.8.8. It's strange because I have the same issue on my business user raul.pollio@al-enterprise.com and I not able to check the OXE in Calabasas.
  Regards

  Raul

   

   

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  Brian BIRD

  • August 13, 2018 07:19
  • Edited

  We had 4 customers go offline in a two day period. Their systems were programmed with a local DNS address. Some of the Rainbow Servers had an address update which caused the customers to go off line. The local dns servers did not update with the new Rainbow addresses. Once we changed the dns address to 8.8.8.8 all the systems reconnected to the Rainbow servers

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  Raul Pollio

  • August 14, 2018 13:20

  Hi Brian. 

  I rebooted the OXE and the services are available again.

  Thanks again for your support.
  Regards

  Raul

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