Presence between Embedded phone application and Rainbow

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Marco GELATI

• August 28, 2018 16:02

Hi,

Is possible put Rainbow presence to busy when I make or receiva a call trough Gsm Channel?

Thank's Marco

2

• Official comment

  

  Christophe MUNINGER

  • September 09, 2018 19:56

  Dear Marco,

  If you are in a multi-set configuration on your communication system, making a call or receiving a call through your mobile will automatically set your presence to Busy.

  Best regards,
  Christophe Muninger

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  Marco GELATI

  • September 10, 2018 07:42
  • Edited

  Hi Christophe,
  
  Thank's for your answer, I clear for me that call executed trough PABX take correct presence state but my question is refered to use of gsm, for example:
  I receive a direct call on my mobile, is possible pass busy state to client Rainbow?

  Best regards, Marco.

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  Christophe MUNINGER

  • September 12, 2018 09:57

  Hi Marco

  We have no information for direct cellular calls. In this context, this could be seen as private calls, not business calls. Not sure that some people will appreciate that others see a busy state for such calls.

  Best Regards,
  Christophe Muninger

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• 

  Marco GELATI

  • September 12, 2018 13:44
  • Edited

  You are right, but you can add this feature configurable on the rainbow client.... only user that need can enable it.
  In this case we have more flessibility!

  Thank's Marco

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  Antonio TESSARI

  • October 18, 2019 11:20

  I'm in conversation with rainbow application using my Smartphone... And someone call me on the gsm Number... It's possible to deny inbound call on phone when i'm already in conversation with rainbow?

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