Top

[Sandbox] Login problems since this weekend - INFO

Answered
Follow
Pascal BORSCHNECK

You may have some problems to login to the sandbox, we are aware of the problem and looking at it.

Sorry for the disturbance.  I'll update this post as soon as it'll be corrected.

Pascal

0

Comments

7 comments

Date Votes
  • Agasi Gilang Persada

    Hello, is the issue has been fixed yet? I'm still can't login to the sandbox via rainbow CLI. It shows error like the screenshot below. I can access the developer dashboard (web version) but when i tried to access via rainbow CLI, it shows error.

    0
    Comment actions Permalink
  • Pascal BORSCHNECK
    • Edited

    Could you please retry with -v option (to have verbose traces) please ?

     

    (I was able to connect with 2 accounts on web-sandbox.openrainbow.com)

    0
    Comment actions Permalink
  • Agasi Gilang Persada

    Here's the output with -v option : 

    [37m[39m
    [37m[37mWelcome to [39m[31mR[39m[33ma[39m[32mi[39m[34mn[39m[35mb[39m[31mo[39m[33mw[39m [34mC[39m[35mL[39m[31mI[39m[39m
    2018-9-4 18:18:24 [1536059904089] - debug:CLI/MESSAGE - (welcome) command options { noOutput: false,
    proxy: null,
    email: null,
    password: null,
    host: null }
    [37mVersion [33m1.45.1[39m[39m
    2018-9-4 18:18:24 [1536059904098] - debug:signin with 464516p@gmail.com
    2018-9-4 18:18:24 [1536059904099] - debug:signin on sandbox.openrainbow.com
    2018-9-4 18:18:24 [1536059904102] - debug:CLI/SDK - (start) use account 464516p@gmail.com
    2018-9-4 18:18:24 [1536059904107] - info:LOGS - ------------------------------------------------
    2018-9-4 18:18:24 [1536059904107] - info:LOGS - Welcome to the ALE Rainbow SDK for Node.JS
    2018-9-4 18:18:24 [1536059904108] - info:LOGS - Where Everything connects
    2018-9-4 18:18:24 [1536059904108] - info:LOGS - Support: Send message to Emily using #support #api
    2018-9-4 18:18:24 [1536059904108] - info:LOGS - ------------------------------------------------
    2018-9-4 18:18:24 [1536059904109] - info:LOGS - (constructor) No file logs enabled
    2018-9-4 18:18:24 [1536059904109] - debug:CORE - (constructor) _entering_
    2018-9-4 18:18:24 [1536059904110] - debug:CORE - (constructor) ------- SDK INFORMATION -------
    2018-9-4 18:18:24 [1536059904110] - info:CORE - (constructor) SDK version: 1.45.0
    2018-9-4 18:18:24 [1536059904110] - info:CORE - (constructor) Node version: v8.11.4
    2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) http_parser version: 2.8.0
    2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) node version: 8.11.4
    2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) v8 version: 6.2.414.54
    2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) uv version: 1.19.1
    2018-9-4 18:18:24 [1536059904112] - info:CORE - (constructor) zlib version: 1.2.11
    2018-9-4 18:18:24 [1536059904112] - info:CORE - (constructor) ares version: 1.10.1-DEV
    2018-9-4 18:18:24 [1536059904112] - info:CORE - (constructor) modules version: 57
    2018-9-4 18:18:24 [1536059904113] - info:CORE - (constructor) nghttp2 version: 1.32.0
    2018-9-4 18:18:24 [1536059904113] - info:CORE - (constructor) napi version: 3
    2018-9-4 18:18:24 [1536059904114] - info:CORE - (constructor) openssl version: 1.0.2p
    2018-9-4 18:18:24 [1536059904114] - info:CORE - (constructor) icu version: 60.1
    2018-9-4 18:18:24 [1536059904115] - info:CORE - (constructor) unicode version: 10.0
    2018-9-4 18:18:24 [1536059904116] - info:CORE - (constructor) cldr version: 32.0
    2018-9-4 18:18:24 [1536059904116] - info:CORE - (constructor) tz version: 2017c
    2018-9-4 18:18:24 [1536059904116] - debug:CORE - (constructor) ------- SDK INFORMATION -------
    2018-9-4 18:18:24 [1536059904117] - error:OPTIONS - (constructor) 'appId' or 'appSecret' is not defined. Can't sign-in. Check the documentation to configure it
    2018-9-4 18:18:24 [1536059904118] - debug:OPTIONS - (constructor) Use REST services on Rainbow sandbox.openrainbow.com platform
    2018-9-4 18:18:24 [1536059904119] - warn:
    2018-9-4 18:18:24 [1536059904119] - debug:OPTIONS - (constructor) Use XMPP services on Rainbow sandbox.openrainbow.com platform
    2018-9-4 18:18:24 [1536059904121] - info:CORE - (constructor) used in CLI mode
    2018-9-4 18:18:24 [1536059904124] - debug:CORE - (constructor) _exiting_
    2018-9-4 18:18:24 [1536059904125] - debug:CLI/SDK - (start) call startCLI
    2018-9-4 18:18:24 [1536059904127] - debug:CORE - (start) _entering_
    2018-9-4 18:18:24 [1536059904127] - debug:CORE - (start) start all modules
    2018-9-4 18:18:24 [1536059904128] - debug:STATEMGR - (start) _entering_
    2018-9-4 18:18:24 [1536059904129] - info:STATEMGR - (start) current state stopped
    2018-9-4 18:18:24 [1536059904129] - debug:STATEMGR - (start) _exiting_
    2018-9-4 18:18:24 [1536059904183] - debug:HTTP - (start) _entering_
    2018-9-4 18:18:24 [1536059904184] - debug:HTTP - (start) host used sandbox.openrainbow.com
    2018-9-4 18:18:24 [1536059904184] - info:HTTP - (start) REST URL https://sandbox.openrainbow.com:443
    2018-9-4 18:18:24 [1536059904184] - debug:HTTP - (start) _exiting_
    2018-9-4 18:18:24 [1536059904185] - debug:REST - (start) _entering_
    2018-9-4 18:18:24 [1536059904186] - info:REST - (start) email used 464516p@gmail.com
    2018-9-4 18:18:24 [1536059904187] - debug:REST - (start) _exiting_
    2018-9-4 18:18:24 [1536059904188] - debug:XMPP - (start) _entering_
    2018-9-4 18:18:24 [1536059904188] - info:XMPP - (start) XMPP connection blocked by configuration
    2018-9-4 18:18:24 [1536059904189] - debug:XMPP - (start) _exiting_
    2018-9-4 18:18:24 [1536059904189] - debug:SETT - (start) _entering_
    2018-9-4 18:18:24 [1536059904190] - debug:SETT - (start) _exiting_
    2018-9-4 18:18:24 [1536059904191] - debug:PRES - (start) _entering_
    2018-9-4 18:18:24 [1536059904193] - debug:PRES - (start) _exiting_
    2018-9-4 18:18:24 [1536059904194] - debug:CONTACTS - (start) _entering_
    2018-9-4 18:18:24 [1536059904198] - debug:CONTACTS - (start) Create userContact (undefined)
    2018-9-4 18:18:24 [1536059904199] - debug:CONTACTS - (start) _exiting_
    2018-9-4 18:18:24 [1536059904200] - debug:BUBBLES - (start) _entering_
    2018-9-4 18:18:24 [1536059904201] - debug:BUBBLES - (start) _exiting_
    2018-9-4 18:18:24 [1536059904201] - debug:CONVERSATIONS - (start) _entering_
    2018-9-4 18:18:24 [1536059904206] - debug:CONVERSATIONS - (start) _exiting_
    2018-9-4 18:18:24 [1536059904207] - info:PROFILES - (start) [profileService] === STARTING ===
    2018-9-4 18:18:24 [1536059904208] - debug:TELEPHONY - (start) _entering_
    2018-9-4 18:18:24 [1536059904209] - debug:PROFILES - (isFeatureEnabled) : TELEPHONY_VOICE_MAIL : service not started or feature not enabled
    2018-9-4 18:18:24 [1536059904212] - debug:TELEPHONY - (start) _exiting_
    2018-9-4 18:18:24 [1536059904213] - debug:IM - (start) _entering_
    2018-9-4 18:18:24 [1536059904214] - debug:IM - (start) _exiting_
    2018-9-4 18:18:24 [1536059904215] - debug:CHANNELS - (start) _entering_
    2018-9-4 18:18:24 [1536059904216] - debug:CHANNELS - (start) _exiting_
    2018-9-4 18:18:24 [1536059904217] - debug:GROUPS - (start) _entering_
    2018-9-4 18:18:24 [1536059904217] - debug:GROUPS - (start) _exiting_
    2018-9-4 18:18:24 [1536059904218] - debug:ADMIN - (start) _entering_
    2018-9-4 18:18:24 [1536059904219] - debug:ADMIN - (start) _exiting_
    2018-9-4 18:18:24 [1536059904219] - debug:FILESERVERSERVICE - (start) _entering_
    2018-9-4 18:18:24 [1536059904220] - debug:CORE - (start) all modules started successfully
    2018-9-4 18:18:24 [1536059904221] - info:STATEMGR - (transitTo) set state started
    2018-9-4 18:18:24 [1536059904222] - info:EVENTS - (publish) event rainbow_onstarted : { code: 1, label: 'SUCCESSFULL', msg: '' }
    2018-9-4 18:18:24 [1536059904223] - debug:CORE - (start) _exiting_
    2018-9-4 18:18:24 [1536059904223] - debug:CLI/SDK - (start) call startCLI successfull
    2018-9-4 18:18:24 [1536059904224] - debug:execute action...
    2018-9-4 18:18:24 [1536059904225] - debug:CLI/SDK - (signin)
    2018-9-4 18:18:24 [1536059904225] - debug:CLI/SDK - (signin) call startCLI
    2018-9-4 18:18:24 [1536059904227] - debug:CORE - (signin) _entering_
    2018-9-4 18:18:24 [1536059904228] - debug:XMPP - (stop) _entering_
    2018-9-4 18:18:24 [1536059904229] - debug:XMPP - (stop) nothing to stop
    2018-9-4 18:18:24 [1536059904229] - debug:XMPP - (stop) _exiting_
    2018-9-4 18:18:24 [1536059904231] - debug:REST - (signin) _entering_
    2018-9-4 18:18:24 [1536059904235] - info:HTTP - (get) url https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login
    [0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m[0G [96m◡ [90mIn progress, please wait...[0m[0G [96m◟ [90mIn progress, please wait...[0m[0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m[0G [96m◡ [90mIn progress, please wait...[0m[0G [96m◟ [90mIn progress, please wait...[0m[0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m[0G [96m◡ [90mIn progress, please wait...[0m[0G [96m◟ [90mIn progress, please wait...[0m[0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m2018-9-4 18:18:25 [1536059905801] - info:HTTP - (get) HTTP code 401
    2018-9-4 18:18:25 [1536059905802] - warn:HTTP - (get) HTTP response.code != 200 , response : {"statusCode":401,"body":{"errorCode":401,"errorMsg":"Unauthorized","errorDetails":"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden","errorDetailsCode":401501},"headers":{"content-type":"application/json; charset=utf-8","content-length":"166","etag":"W/\"a6-YRIs5czLhP3CJBvhxOt+2YktlKs\"","x-response-time":"98.628ms","date":"Tue, 04 Sep 2018 11:18:25 GMT","connection":"close","cache-control":"max-age=0, no-cache, must-revalidate","strict-transport-security":"max-age=315360000; includeSubDomains; preload","x-frame-options":"DENY","x-xss-protection":"1; mode=block","x-content-type-options":"nosniff"},"request":{"uri":{"protocol":"https:","slashes":true,"auth":null,"host":"sandbox.openrainbow.com:443","port":"443","hostname":"sandbox.openrainbow.com","hash":null,"search":null,"query":null,"pathname":"/api/rainbow/authentication/v1.0/login","path":"/api/rainbow/authentication/v1.0/login","href":"https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login"},"method":"get","headers":{"Accept":"application/json","Content-Type":"application/json","Authorization":"Basic xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx","x-rainbow-client":"sdk_node","x-rainbow-client-version":"1.45.0","user-agent":"node/v8.11.4 (linux; x64) Rainbow Sdk/1.45.0","content-length":0}}}
    2018-9-4 18:18:25 [1536059905803] - error:REST - { code: 401,
    msg: 'Unauthorized',
    details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' }
    2018-9-4 18:18:25 [1536059905803] - debug:REST - (signin) _exiting_
    2018-9-4 18:18:25 [1536059905803] - error:CORE - (signin) can't signed-in { code: 401,
    msg: 'Unauthorized',
    details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' }
    2018-9-4 18:18:25 [1536059905804] - debug:CORE - (signin) _exiting_
    2018-9-4 18:18:25 [1536059905804] - info:EVENTS - (publish) event rainbow_onrainbow_onconnectionerror : { code: -2,
    label: 'UNAUTHORIZED',
    msg: 'The email or the password is not correct',
    details:
    { code: 401,
    msg: 'Unauthorized',
    details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' } }
    2018-9-4 18:18:25 [1536059905805] - error:
    [0G[2K2018-9-4 18:18:25 [1536059905806] - debug:action failed... { code: -2,
    label: 'UNAUTHORIZED',
    msg: 'The email or the password is not correct',
    details:
    { code: 401,
    msg: 'Unauthorized',
    details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' } }
    [37m[39m
    [37m[31mx[39m [37m[37mCan't execute the command[39m[39m[39m
    [37m [37m"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"[39m[90m ([39m[90mUnauthorized[39m[90m/[39m[90m401[39m[90m)[39m[39m
    [37m[39m

    I tried to login on web-sandbox.openrainbow.com but it gives me error like this :

    0
    Comment actions Permalink
  • Pascal BORSCHNECK

    Asking the server team to check your user ...

    0
    Comment actions Permalink
  • Pascal BORSCHNECK

    We saw lot of "Unknown login or wrong password for login".
    After several retries, the account is locked for X minutes.

     

    Please change your password and retry.

    Howto:

    • go to web-sandbox.openrainbow.com
    • do not try to login
    • click on "forgotten your password"
    • and follow instructions
    0
    Comment actions Permalink
  • Agasi Gilang Persada
    • Edited

    Just tried your solution and it's working. Now I can login to web-sandbox.openrainbow.com and also via rainbow CLI. Case closed, thanks!

    0
    Comment actions Permalink
  • Pascal BORSCHNECK

    Ok =)

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post

Still can't find what you need?

  • Contact Us

    Do you have any question about Rainbow? Leave us a message to get more information.

    Contact

  • Ask the Community

    Do you need help? Ask your questions to the Community and get answers from other Rainbow users.

    Post message