nodejsSDK - BOT : get an event when a user opn a chat window with the BOT. ANDROID

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Alejandro

• July 03, 2018 09:03

Good morning,

new rainbow_onchatstate in node JS is working well from Desktop Rainbow application. When chat with NodeJS is selected, a new chat active event is received. When chat is leaving, a chat inactivate event is received. So, it's working well.

However, when Mobile Android standard Rainbow application is used, behavior isn't right. The  first time, chat is selected, chat active event is received. When chat is leaving, a chat inactivate event is received, BUT intermediately a new chat activate event is received. So, when you come back to the chat, the activate event isn't received, and you can't sent the welcome message.

I suppose this isn't normal behavior.

 

 

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  Alejandro

  • July 03, 2018 09:13

  Let me add. Behavior is random, now using Android Standard Rainbow application, you can leave and don't receive the inactivate event nor the immediate activate event. But after a time when you connect to NodeJS chat again, you can receive several active events at the same time.

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  Pascal BORSCHNECK

  • July 03, 2018 12:40

  Hmm, weird.

   

  You face this issue Node.js SDK side but only randomly when the "other side" is an Android (Rainbow official or SDK) ?

  I'll ask Node.js team to have a look...

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  Alejandro

  • August 20, 2018 09:27

  Good morning Pascal,

  any news? Monitoring users connecting to bot, you can see in the next table the number of chat events per second of different rainbow clients/phones. this only happen with Android. Web/desk and ios working well.

  

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  Pascal BORSCHNECK

  • August 20, 2018 11:40

  Hi,

   

  No sorry.

  I think the client's type is missing in your table or ?  And they are all "chat activate events" ?

   

  Could you please describe the process ?

  • on the left a Node.js BOT
  • on the right, an official Android Rainbow app ?
  • chatting (IM I suppose) from Android to Node.js BOT generates lot of events (a new chat activate event is received)
  • another client, Web, iOS: not so much.

   

  Could you please check if the user used is ONLY logged in on Android ?
  I mean, not also logged in on another Rainbow client.

  Regards,
  Pascal

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