I have a user with an OXE IP Touch deskphone as main device, and Rainbow as secondary device connected via WebRTC Gateway.
While the IP Touch deskphone is in service, user can make/receive calls in Rainbow client.
But when the IP Touch deskphone is out of service for any reason, the user cannot make/receive calls in Rainbow client. This issue has been reported in Rainbow support ticket #17687, and they respond it's the expected behaviour.
I think that it would be great if the Rainbow device configured as secondary can continue working as usual even if the deskphone main device is out of service for any reason.
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