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no sound between Rainbow and deskphone

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3 comments

  • Luis ROSALES

    Hello Christophe,

    According to the description given, the issue seems to be in the SIP configuration between the PBX and the WebRTC Gateway or a firewall issue.
    Do you have checked the configuration with the help of our article and the TCs?

     

    https://support.openrainbow.com/hc/en-us/articles/360001676490-VoIP-calling-Installation-guide-WebRTC-Gateway-

    OXE, please consult TC2462.

    OXO, please consult TC2479.

    If you consider that the configuration is correct, according to the TC, then I suggest you first contact the PBX support, so they can verify that it does not come from the PBX side.

    Best regards,

    Luis Rosales.

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  • Christophe MAILLET
    Hello,

    The problem has been solved following the installation of the firmware R030_059_001 on the OXO (previous version 051)
    As an end customer, can I access the TC2479 documentation?
    Thank you.

    Christophe MAILLET
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  • Juan Mayo

    I have a same problem

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