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Can no longer login to sandbox

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Esben EHRENSKJOLD

 Hi Support,

Login to sandbox stopped at approx. 15 pm today.

I can no longer login to the Rest API or Cli:

CMD error:

C:\Users\EsbenE>rbw login

Welcome to Alcatel-Lucent Enterprise Rainbow CLI
Version installed 1.49.0

x Can't execute the command
undefined (Unknown error/-1)

Please advice

Regards,

Esben

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Comments

7 comments

Date Votes
  • Vincent BAILLEAU

    Hi Esben,

    could you please start the command:

    rbw login -v

    please discard all information, like token, email, password before posting them.

    Thank you

    Regards

    Vincent

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  • Esben EHRENSKJOLD

    Adam Shillito forwarded this message to me:

    "Upgrade on Thursday, Decembre 6, 2018 by Quentin GRABENSTAETTER

    On Thursday 06/12/2018, we will perform some maintenance activities to enhance Rainbow Services. These operations will be carried out in several steps per Data Center in order to ensure the best possible quality of service.

    Warning: Remember that CPaaS application developers must define an application ID to their software. After the update, applications that do not have an ID will no longer be able to connect to the platform. Explore how to get an App ID here!"

    I thought that application ID's was for production only?

    Here is the output from the above command:

    Welcome to Alcatel-Lucent Enterprise Rainbow CLI
    12/7/2018 8:10:51 AM [1544170251623] - debug:CLI/MESSAGE - (welcome) command options { noOutput: false,
    proxy: null,
    email: null,
    password: null,
    host: null }
    Version installed 1.49.0
    12/7/2018 8:10:51 AM [1544170251640] - debug:signin with [My email]
    12/7/2018 8:10:51 AM [1544170251641] - debug:signin on sandbox.openrainbow.com
    12/7/2018 8:10:51 AM [1544170251643] - debug:CLI/SDK - (start) use account [My email]
    12/7/2018 8:10:51 AM [1544170251645] - info: Rainbow-CLI-SDK - LOGS - ------------------------------------------------
    12/7/2018 8:10:51 AM [1544170251646] - info: Rainbow-CLI-SDK - LOGS - Welcome to the ALE Rainbow SDK for Node.JS
    12/7/2018 8:10:51 AM [1544170251647] - info: Rainbow-CLI-SDK - LOGS - Where Everything connects
    12/7/2018 8:10:51 AM [1544170251648] - info: Rainbow-CLI-SDK - LOGS - Support: Send message to Emily using #support #api12/7/2018 8:10:51 AM [1544170251649] - info: Rainbow-CLI-SDK - LOGS - ------------------------------------------------
    12/7/2018 8:10:51 AM [1544170251651] - info: Rainbow-CLI-SDK - LOGS - (constructor) No file logs enabled
    12/7/2018 8:10:51 AM [1544170251652] - debug: Rainbow-CLI-SDK - CORE - (constructor) _entering_
    12/7/2018 8:10:51 AM [1544170251652] - debug: Rainbow-CLI-SDK - CORE - (constructor) ------- SDK INFORMATION -------
    12/7/2018 8:10:51 AM [1544170251653] - info: Rainbow-CLI-SDK - CORE - (constructor) SDK version: 1.49.0
    12/7/2018 8:10:51 AM [1544170251653] - info: Rainbow-CLI-SDK - CORE - (constructor) Node version: v10.13.0
    12/7/2018 8:10:51 AM [1544170251654] - info: Rainbow-CLI-SDK - CORE - (constructor) http_parser version: 2.8.0
    12/7/2018 8:10:51 AM [1544170251654] - info: Rainbow-CLI-SDK - CORE - (constructor) node version: 10.13.0
    12/7/2018 8:10:51 AM [1544170251655] - info: Rainbow-CLI-SDK - CORE - (constructor) v8 version: 6.8.275.32-node.36
    12/7/2018 8:10:51 AM [1544170251655] - info: Rainbow-CLI-SDK - CORE - (constructor) uv version: 1.23.2
    12/7/2018 8:10:51 AM [1544170251656] - info: Rainbow-CLI-SDK - CORE - (constructor) zlib version: 1.2.11
    12/7/2018 8:10:51 AM [1544170251656] - info: Rainbow-CLI-SDK - CORE - (constructor) ares version: 1.14.0
    12/7/2018 8:10:51 AM [1544170251656] - info: Rainbow-CLI-SDK - CORE - (constructor) modules version: 64
    12/7/2018 8:10:51 AM [1544170251657] - info: Rainbow-CLI-SDK - CORE - (constructor) nghttp2 version: 1.34.0
    12/7/2018 8:10:51 AM [1544170251657] - info: Rainbow-CLI-SDK - CORE - (constructor) napi version: 3
    12/7/2018 8:10:51 AM [1544170251660] - info: Rainbow-CLI-SDK - CORE - (constructor) openssl version: 1.1.0i
    12/7/2018 8:10:51 AM [1544170251661] - info: Rainbow-CLI-SDK - CORE - (constructor) icu version: 62.1
    12/7/2018 8:10:51 AM [1544170251661] - info: Rainbow-CLI-SDK - CORE - (constructor) unicode version: 11.0
    12/7/2018 8:10:51 AM [1544170251662] - info: Rainbow-CLI-SDK - CORE - (constructor) cldr version: 33.1
    12/7/2018 8:10:51 AM [1544170251662] - info: Rainbow-CLI-SDK - CORE - (constructor) tz version: 2018e
    12/7/2018 8:10:51 AM [1544170251662] - debug: Rainbow-CLI-SDK - CORE - (constructor) ------- SDK INFORMATION -------
    12/7/2018 8:10:51 AM [1544170251663] - debug: Rainbow-CLI-SDK - OPTIONS - (constructor) Use REST services on Rainbow sandbox.openrainbow.com platform
    12/7/2018 8:10:51 AM [1544170251664] - warn: Rainbow-CLI-SDK - Be careful, an unofficial Rainbow core is used : {"host":"sandbox.openrainbow.com","port":"443","protocol":"wss","timeBetweenXmppRequests":"20"}
    12/7/2018 8:10:51 AM [1544170251664] - debug: Rainbow-CLI-SDK - OPTIONS - (constructor) Use XMPP services on Rainbow sandbox.openrainbow.com platform
    12/7/2018 8:10:51 AM [1544170251665] - info: Rainbow-CLI-SDK - CORE - (constructor) used in CLI mode
    12/7/2018 8:10:51 AM [1544170251667] - debug: Rainbow-CLI-SDK - CORE - (constructor) _exiting_
    12/7/2018 8:10:51 AM [1544170251668] - debug:CLI/SDK - (start) call startCLI
    12/7/2018 8:10:51 AM [1544170251668] - debug: Rainbow-CLI-SDK - CORE - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251670] - debug: Rainbow-CLI-SDK - CORE - (start) start all modules
    12/7/2018 8:10:51 AM [1544170251671] - debug: Rainbow-CLI-SDK - CORE - (start) start all modules for user : [My email]
    12/7/2018 8:10:51 AM [1544170251672] - debug: Rainbow-CLI-SDK - STATEMGR - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251672] - info: Rainbow-CLI-SDK - STATEMGR - (start) current state stopped
    12/7/2018 8:10:51 AM [1544170251673] - debug: Rainbow-CLI-SDK - STATEMGR - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251703] - debug: Rainbow-CLI-SDK - HTTP - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251704] - debug: Rainbow-CLI-SDK - HTTP - (start) host used sandbox.openrainbow.com
    12/7/2018 8:10:51 AM [1544170251704] - info: Rainbow-CLI-SDK - HTTP - (start) REST URL https://sandbox.openrainbow.com:443
    12/7/2018 8:10:51 AM [1544170251705] - debug: Rainbow-CLI-SDK - HTTP - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251707] - debug: Rainbow-CLI-SDK - REST - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251707] - debug: Rainbow-CLI-SDK - REST - (start) email used esben.ehrenskjold@amillan.co.uk
    12/7/2018 8:10:51 AM [1544170251708] - debug: Rainbow-CLI-SDK - REST - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251709] - debug: Rainbow-CLI-SDK - XMPP - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251710] - info: Rainbow-CLI-SDK - XMPP - (start) XMPP connection blocked by configuration
    12/7/2018 8:10:51 AM [1544170251711] - debug: Rainbow-CLI-SDK - XMPP - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251712] - debug: Rainbow-CLI-SDK - SETT - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251714] - debug: Rainbow-CLI-SDK - SETT - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251715] - debug: Rainbow-CLI-SDK - PRES - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251716] - debug: Rainbow-CLI-SDK - PRES - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251717] - debug: Rainbow-CLI-SDK - CONTACTS - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251717] - debug: Rainbow-CLI-SDK - CONTACTS - (start) Create userContact (undefined)
    12/7/2018 8:10:51 AM [1544170251719] - debug: Rainbow-CLI-SDK - CONTACTS - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251720] - debug: Rainbow-CLI-SDK - BUBBLES - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251720] - debug: Rainbow-CLI-SDK - BUBBLES - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251721] - debug: Rainbow-CLI-SDK - CONVERSATIONS - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251724] - debug: Rainbow-CLI-SDK - CONVERSATIONS - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251724] - info: Rainbow-CLI-SDK - PROFILES - (start) [profileService] === STARTING ===
    12/7/2018 8:10:51 AM [1544170251725] - debug: Rainbow-CLI-SDK - TELEPHONY - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251726] - debug: Rainbow-CLI-SDK - PROFILES - (isFeatureEnabled) : TELEPHONY_VOICE_MAIL : service not started or feature not enabled
    12/7/2018 8:10:51 AM [1544170251727] - debug: Rainbow-CLI-SDK - TELEPHONY - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251728] - debug: Rainbow-CLI-SDK - IM - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251729] - debug: Rainbow-CLI-SDK - IM - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251730] - debug: Rainbow-CLI-SDK - CHANNELS - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251730] - debug: Rainbow-CLI-SDK - CHANNELS - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251731] - debug: Rainbow-CLI-SDK - GROUPS - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251732] - debug: Rainbow-CLI-SDK - GROUPS - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251734] - debug: Rainbow-CLI-SDK - ADMIN - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251734] - debug: Rainbow-CLI-SDK - ADMIN - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251735] - debug: Rainbow-CLI-SDK - FileServer - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251736] - debug: Rainbow-CLI-SDK - FileStorage - (start) _entering_
    12/7/2018 8:10:51 AM [1544170251736] - debug: Rainbow-CLI-SDK - CORE - (start) all modules started successfully
    12/7/2018 8:10:51 AM [1544170251736] - info: Rainbow-CLI-SDK - STATEMGR - (transitTo) set state started
    12/7/2018 8:10:51 AM [1544170251737] - info: Rainbow-CLI-SDK - EVENTS - (publishEvent) event rainbow_onstarted
    12/7/2018 8:10:51 AM [1544170251738] - debug: Rainbow-CLI-SDK - EVENTS - (publishEvent) param 0 for event rainbow_onstarted data : { code: 1, label: 'SUCCESSFULL', msg: '' }
    12/7/2018 8:10:51 AM [1544170251739] - debug: Rainbow-CLI-SDK - CORE - (start) _exiting_
    12/7/2018 8:10:51 AM [1544170251739] - debug:CLI/SDK - (start) call startCLI successfull
    12/7/2018 8:10:51 AM [1544170251739] - debug:execute action...
    12/7/2018 8:10:51 AM [1544170251740] - debug:CLI/SDK - (signin)
    12/7/2018 8:10:51 AM [1544170251740] - debug:CLI/SDK - (signin) call startCLI
    12/7/2018 8:10:51 AM [1544170251741] - debug: Rainbow-CLI-SDK - CORE - (signin) _entering_
    12/7/2018 8:10:51 AM [1544170251741] - debug: Rainbow-CLI-SDK - XMPP - (stop) _entering_
    12/7/2018 8:10:51 AM [1544170251742] - debug: Rainbow-CLI-SDK - XMPP - (stop) nothing to stop
    12/7/2018 8:10:51 AM [1544170251742] - debug: Rainbow-CLI-SDK - XMPP - (stop) _exiting_
    12/7/2018 8:10:51 AM [1544170251745] - debug: Rainbow-CLI-SDK - REST - (signin) _entering_
    12/7/2018 8:10:51 AM [1544170251747] - info: Rainbow-CLI-SDK - HTTP - (get) url https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login
    12/7/2018 8:10:51 AM [1544170251748] - debug: Rainbow-CLI-SDK - HTTP - (get) url https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login
    - In progress, please wait...12/7/2018 8:10:51 AM [1544170251904] - warn: Rainbow-CLI-SDK - warn HTTP - (get) HTTP other issue , response : {"error":{"code":"SELF_SIGNED_CERT_IN_CHAIN"}} error : undefined
    12/7/2018 8:10:51 AM [1544170251905] - info: Rainbow-CLI-SDK - HTTP - (get) HTTP other issue { error:
    { Error: self signed certificate in certificate chain
    at TLSSocket.onConnectSecure (_tls_wrap.js:1049:34)
    at TLSSocket.emit (events.js:182:13)
    at TLSSocket._finishInit (_tls_wrap.js:631:8) code: 'SELF_SIGNED_CERT_IN_CHAIN' } }
    12/7/2018 8:10:51 AM [1544170251907] - error: Rainbow-CLI-SDK - REST - { code: -1,
    msg: 'Unknown error',
    details:
    { error:
    { Error: self signed certificate in certificate chain
    at TLSSocket.onConnectSecure (_tls_wrap.js:1049:34)
    at TLSSocket.emit (events.js:182:13)
    at TLSSocket._finishInit (_tls_wrap.js:631:8) code: 'SELF_SIGNED_CERT_IN_CHAIN' } } }
    12/7/2018 8:10:51 AM [1544170251909] - debug: Rainbow-CLI-SDK - REST - (signin) _exiting_
    12/7/2018 8:10:51 AM [1544170251909] - error: Rainbow-CLI-SDK - CORE - (signin) can't signed-in { code: -1,
    msg: 'Unknown error',
    details:
    { error:
    { Error: self signed certificate in certificate chain
    at TLSSocket.onConnectSecure (_tls_wrap.js:1049:34)
    at TLSSocket.emit (events.js:182:13)
    at TLSSocket._finishInit (_tls_wrap.js:631:8) code: 'SELF_SIGNED_CERT_IN_CHAIN' } } }
    12/7/2018 8:10:51 AM [1544170251910] - debug: Rainbow-CLI-SDK - CORE - (signin) _exiting_
    12/7/2018 8:10:51 AM [1544170251911] - info: Rainbow-CLI-SDK - EVENTS - (publishEvent) event rainbow_onconnectionerror
    12/7/2018 8:10:51 AM [1544170251911] - debug: Rainbow-CLI-SDK - EVENTS - (publishEvent) param 0 for event rainbow_onconnectionerror data : { code: -2,
    label: 'UNAUTHORIZED',
    msg: 'The email or the password is not correct',
    details:
    { code: -1, msg: 'Unknown error', details: { error: [Error] } } }
    12/7/2018 8:10:51 AM [1544170251912] - error:
    12/7/2018 8:10:51 AM [1544170251915] - debug:action failed... { code: -2,
    label: 'UNAUTHORIZED',
    msg: 'The email or the password is not correct',
    details:
    { code: -1,
    msg: 'Unknown error',
    details:
    { error:
    { Error: self signed certificate in certificate chain
    at TLSSocket.onConnectSecure (_tls_wrap.js:1049:34)
    at TLSSocket.emit (events.js:182:13)
    at TLSSocket._finishInit (_tls_wrap.js:631:8) code: 'SELF_SIGNED_CERT_IN_CHAIN' } } } }

    x Can't execute the command
    undefined (Unknown error/-1)

    Regards,

    Esben

     

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  • Esben EHRENSKJOLD

    Hi Support,

    Any update on this issue?

    Regards,

    Esben

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  • Olivier ANGUENOT

    Hi Esben,

     

    Even on Sandbox, you need to create and use an application ID.

    Did you have one ?

    If yes, it should be part of your configuration parameters.

    "application": {
        "appID": "", // Add your application id here
        "appSecret": "", //Add you application secret here
    },

     

    Regards,

    Olivier

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  • Esben EHRENSKJOLD

    As I understand I need to do that with CLI right? But as reported see above I can not login to Rainbow CLI. Also my Sandbox is not connected to my Development account. on the Rainbow Hub.

    Regards,

    Esben

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  • Esben EHRENSKJOLD

    Hi Support,

    I got login to Rainbow CLI solved with help form our internal IT team, but when I try to create an application I get the following message:

    Welcome to Alcatel-Lucent Enterprise Rainbow CLI
    You are logged in as esben.ehrenskjold@amillan.co.uk on platform sandbox.openrainbow.com
    Your roles user + admin
    Your level company_admin > user

    Action > Create new application 'RainbowAdmin'

    x Can't execute the command
    Access denied: user esben.ehrenskjold@amillan.co.uk does not have required role(s) superadmin,app_superadmin,app_admin

    Regards,

    Esben

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  • Jorge BELLIDO

    You are just a user, to create an application you need admin rights

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