Clear Down Missed Call for all Users in a Hunt Group when Someone Picks Up the Call

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Jeff MANSER

• February 04, 2019 14:58

When the call rings the hunt group and is answered by another user, this is flagged up on the rainbow users interface (PC / iOS / Android) as a missed call. On the OXO handset it is not showing up as a missed call so it is only the rainbow application classing it as unanswered.

This would mean the Rainbow users have no idea if a call is truly answered or not making the recent call list record of missed calls non-viable in a group call setup.

Can it be developed, that this missed call is cleared down in Rainbow if pickup by a user in a hunt group.

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  John STENHOUSE

  • February 04, 2019 16:24

  Would be great to have full Rainbow OXO Integration.

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  Quentin Grabenstaetter

  • February 14, 2019 17:19

  Hello,

  Great idea, let's wait and see what our product team must say about it!

  In the meantime, feel free to vote and comment other post so that they have a better visibility 😊

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  Brian BIRD

  • February 19, 2019 22:33

  I agree that this is an issue. I have had clients that use the OXO in key system mode that have had to stop using Rainbow because of all of the missed call notifications. Even in our office I had to remove myself from the hunt group.

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  Rick DRAPER

  • July 31, 2020 23:59
  • Edited

  @Quentin GRABENSTAETTER

  I see this is a year old - we are new to Rainbow and agree this is an important enhancement - even better if it can show which extension/user picked up the call

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