Calling from Outlook contact

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Egil BJORKEDAL

• February 08, 2019 14:53

The Rainbow Call function is greyed out when right clicking on a person i the contact list.

This problem is not related to Contacts without phone number and we have tried to uninstall and install the Skype for Business plugin.

We have the latest build 1.51.4 

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  Quentin Grabenstaetter

  • February 13, 2019 15:02

  Hello Egil,

  Is your question about using the Skype Business Add-on? Can you send me a screenshot? This will help me to better target your problem.

  And do you confirm that you had access to phone services with your Rainbow account when you encountered this issue?

  Thanks in advance,

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  Egil BJORKEDAL

  • February 13, 2019 15:18

  

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  Quentin Grabenstaetter

  • February 13, 2019 16:41

  Thanks for your screenshot. 

  "Audio Call" feature seems to be available on your screenshot. Is your issue still reproducible?

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  Egil BJORKEDAL

  • February 13, 2019 18:35

  Yes, it is activated on my computer now, but we have abt 60 computers using Rainbow and the call function become unavailible at irregular intervals (we have tried to re-install etc, but the same situation happens again).

   

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