I can't connect on sandbox server

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Quentin

• February 26, 2019 08:59
• Edited

Hi,

i develop with rainbow nodejs api.

During the connection, i dond't see log with 'succesfull' connection,

and while i execute same issue with wrong credentials, i see in log 'connection error, login or pass..', same for app/secret id.

If credentials are correct, sdk pass by 'onstarted' event and after by 'onreconnecting' event, i don't understand why, and he should pass by 'onconnected' event between us???

A screen of logs : 

Thanks for your reply, 

Quentin.

 

 

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  Vincent BAILLEAU

  • February 25, 2019 20:31

  Hi Quentin,

  Did you deploy your Application ?

  Regards

  Vincent

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  Quentin

  • February 25, 2019 20:34

  Hi Vincent,
  Yes, the application works and build sucess.

  Quentin

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  Vincent BAILLEAU

  • February 26, 2019 07:07

  Hi Quentin,

  did you try with some of our starterkit (github) with the same login and appid ?

  Vincent

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  Vincent BERDER

  • February 26, 2019 08:28

  Hello Quentin,

   

  did you used the SDK in a corporate network ? And then don't you have to use a proxy to go outside ?

   

  Regards,

  Vincent.

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  Quentin

  • February 26, 2019 12:42
  • Edited

  Hi Vincent BAILLEAU ,

  Yes, i try with NodeJS starterkit and that's works good, (retry this day, that's ok) but on my own app, 

  after "event - STATUS_EVENT : status | connecting", i see : "event - STATUS_EVENT : status | reconnecting"

  Without error or others messages..

   

  Quentin

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  Quentin

  • February 26, 2019 12:42

  Hi Vincent BERDER ! 

  I try the sdk on corporate network and on home, same issu..

  I don't understand what, i try remake project but nothing, same issu

   

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  Vincent BERDER

  • February 26, 2019 16:25

  Ok, so could you please activate full logs, so maybe we can see what is going on.

  in the options of the SDK :

  "logs": {
      "enableConsoleLogs": true,              // Default: true
      "enableFileLogs": true,                // Default: false
      "color": true,
      "level": 'debug',
      "customLabel": "customApp",
      "system-dev": {
          "internals": true,
           "http": true,
      }, // */
      "file": {
          "path": 'c:/temp/',     // Default path used
          "customFileName": "R-SDK-Node-Sample2",
          //"level": 'info',                    // Default log level used
          "zippedArchive" : false/*,
          "maxSize" : '10m',
          "maxFiles" : 10 // */
      }
  },

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  Quentin

  • February 27, 2019 10:36

  I put options (without logs file) on my app, and an error come on rainbow-sdk: 

  

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  Vincent BERDER

  • February 28, 2019 09:57

  Hi Quentin,

   

  I do not see what is wrong. Note that the error about the listenerCount of undefined means that it did not found the object from :

  let EventEmitter = require("events").EventEmitter;

  This is realy strange.

  Is your package.json well filled ? did you run npm install after updatind rainbow node sdk ?

  Which version of node do you used ?

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  Quentin

  • February 28, 2019 12:45

  Hi Vincent,

  thanks for your reply

  Yes my package.json filled. And for sure, i run 'npm install' after add rainbow node sdk to package.json (v 1.52.0)

  Node is in 10.15.1 LTS version

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  Vincent BERDER

  • March 05, 2019 08:50

  Hello,

   

  Did you found a solution ?

  Some times when a lib is not found at run time it comes from the packages-lock.json.

   

  Could you try to move from this file from your project folder, and do a new :

  npm i

   

  Thank you,

  Vincent.

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  Quentin

  • March 21, 2019 08:33

  Hi Vincent,

  I have a react native app for front and nodejs for back-end now and

  I try to make a custom bridge between nodejs and my react native app, and that's works good.

   

  Thank you,

  Quentin.

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