Telephony Services are not available

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Qasim ABBAS

• February 28, 2019 08:10

Hello , Telephony is not working in Rainbow web API. 

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• Official comment

  

  Christophe IRLES

  • August 19, 2019 06:29

  Hi Quasim,
  Hi Sibin,

  Telephony service is not available in Sandbox environment.
  It only available in production environment with a correct license and a correct configuration (OXO or OXE PBX connected and configured)

  Best regards
  Christophe

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  Olivier ANGUENOT

  • March 06, 2019 10:57

  Hi Quasim,

  Could you give us more information on your issue.

  Please have a look to that guide: https://hub.openrainbow.com/#/documentation/doc/hub/support-contributing 

  This will give you all the information you need to send to us in order to analyze your issue,

  Regards,

  Olivier

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  Sibin THOMAS

  • August 15, 2019 15:43

  Hi Olivier,

  I have got a similar error. My intention is to do a basic and simple test in Sandbox to see what response I get.

  SDK: CSharp

  Error: "Telephony service is not available"

  Code Snippet:

  rbw_Telephony.MakeCall("12345", callback => {
  if (callback.Result.Success)
  {
  Console.WriteLine(callback.ToString());
  }
  else
  {
  Console.WriteLine("Failed");
  }
  });

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  Sibin THOMAS

  • August 19, 2019 10:25

  Oh Ok. thanks Christophe,

  So Just for my understanding, I tried to make peer-peer calls on a sandbox login through the Sandbox Rainbow application i.e. https://web-sandbox.openrainbow.com , and it worked. So would it be different from the application I have and the Rainbow web application.

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  Christophe IRLES

  • August 19, 2019 11:31

  Sibin,

  Not sure to understand at 100% your question ...

  But features available in Sandbox environment are exactly the same in Production environment. So if your code works well on Sandbox if will be the same on Produxtion server.

  Unfortunately, for technical, security or cost reasons some features are only available on Production server.

  Do I answer your question ?

   

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  Sibin THOMAS

  • August 19, 2019 11:45

  Yes. It makes sense now. Thanks for answering my queries.

  Appreciate it.

  Regards,

  Sibin

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