Missed Call log on iOS

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Michael PHILLIPS

• March 27, 2019 00:08

IOS app is showing missed voice calls fro calls received via the app (not WebRTC) when the calls were actually answered.

 

Is this possibly because the call is presenting on iOS, Android and Desktop app at the same time and the other apps are not recognising that the call was picked up by one of the others?

2

• Official comment

  

  Nathalie KAYSER-MARCHAL

  • April 02, 2019 11:23

  Hi Michael,

  We are experiencing some issues regarding notifications on mobiles these days.

  By trying to check the today-behavior in the last 1.54 release, I wanted to check your issue as well.

  Your problem is reproduced, so I'm going to open a ticket! As soon as I get more information, I'll share with you.

  @Brian: thank you to support the Rainbow community!

  Best regards,

  Nathalie

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  Brian BIRD

  • March 27, 2019 02:55

  Hey Mick

  Are the users part of a Hunt Group? There is an issue that if a call comes into a hunt group, it is presented to all of the users, but if someone else answers it is still registers as a missed call in your Rainbow. Feel free to give me a buzz to discuss.

  Brian

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  Michael PHILLIPS

  • March 27, 2019 03:51

  No hunt group, do have a multi-set with an IPDSP.

  These are inter-rainbow calls, not via PBX.

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  MOHAMMED Hussain

  • December 15, 2021 15:14
  • Edited

  Is the issue fixed in any release? I can see the issue still persists in 1.96

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