The computer mode is temporarily unavailable

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Ivan LOPES

• April 05, 2019 14:30

We are experiencing the problems with the computer mode when we are using the Rainbow Business in mode Rainbow Business (Only Remote Extension in the OXE). The application is unstable and some times appear this message  "The computer mode is temporarily unavailable".

The problem occurs in Web Browser and in the windows desktop app.

Can someone Help us? 

Ivan Lopes

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  Quentin Grabenstaetter

  • April 08, 2019 07:43

  Hello Ivan,

  Thanks for your message. Is the issue intermittent or permanent?

  Can you tell me if it has already worked well or if it is an initial configuration problem?

  Thanks in advance,

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  Ivan LOPES

  • April 08, 2019 15:00

  The issue is intermittent and this never works correctly. The customer is new, it was configured for about 1 week.

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  Claire DECHRISTE

  • April 10, 2019 09:10

  Hello,

  There is a problem with the WebRTC gateway from PBX otec05.triwave.com.br. The connectivity with Rainbow servers has been lost.
  Could someone check if the VM is up and running and also verify the network connectivity?

  Thanks and regards,
  Claire Dechristé

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