Telephony services currently not available

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Geert-Agfa GOOS

• April 26, 2019 08:36

With one rainbow user i have the  problem that the phone in the top right of the rainbow application is off-hook and showing the message “telephone services are currently not available”. 

the user worked fine before :

Licences are ok , business subscription ok  and the user is linked to a remote Extension nr ?

 

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  Brian BIRD

  • April 26, 2019 08:55

  Hello Gert I am currently experiencing the same issue. My Rainbow PC app says Telephony Services are Unavailable but my iPhone app is fine. Other members of our company are also fine. I have logged out of Rainbow and back in. I have also started my PC the issue is still there.

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  Geert-Agfa GOOS

  • April 26, 2019 09:18

  I have the same problem on other users , maybe there is a general rainbow problem?

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  Brian BIRD

  • April 26, 2019 09:34

  I think there may be an issue. It was the same on my PC and MAC and the Web version. But the iPhone version was fine

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  Brian BIRD

  • April 26, 2019 21:08

  Hello Geert...I thought I would let you know that my telephony services came back on line a short while ago. I dont know what the issue was, but I seemed to be the only one affected in my company.

   

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  Geert-Agfa GOOS

  • April 30, 2019 05:49

  Hi Brian , I was not in the office for a few days , but everything works fine now . Thanks for the info .

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