Presence changes

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Josep Mª Mor Vals

• May 09, 2019 09:27

Hi,

We have developed an app in node.js which stores a history of the changes in the presence of contacts.
The App works correctly, but does not capture the presence changes when the user talks on the phone. The contacts have associated a physical extension of Alcatel-Oxo, such as a softphone. If we consult the status of the contact from the Rainbow client, it appears as unknown, and no event is triggered. However, if the contact uses WebRtc then the change of presence is correctly recorded when speaking on the phone.

We do not know if it is an issue of the system, or a configuration issue, we would appreciate any help.

Thanks

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• 

  Andreas HEISE

  • May 09, 2019 17:06

  Hello Josep,

  you may post your question in the dev support community to get an answer.

  https://support.openrainbow.com/hc/en-us/community/topics/115000150070-Hub-Support-Community

  brgds

  Andreas

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