Rainbow Notifications for Android App in Background

May 16, 2019 13:10
Edited

Hi all,

I have an issue with the Rainbow App for Android.

Sometimes the App doesn't works, I need to open the App to get it to works (receive notifications and calls).

It would be a good feature to make Rainbow always available on the background even when the application is closed.

Use as example WhatsApp. When you turn on your Android WhatsApp is directly working. When you close whatsapp it's still working.

Comments

12 comments

Matteo CAGLIO

May 16, 2019 13:11
Hi,

I have same issue! Please support us!

Thanks
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Tamas MESZAROS

May 16, 2019 21:07
I also noticed this problem.
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Ruben SIEGRIST

May 23, 2019 18:44
I opened a ticket with the support, with both Android and WebRTC logs, as I tested Rainbow to receive calls via VoiP - and it does not.

Let's see the evolution of this matter!
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Ruben SIEGRIST

May 29, 2019 17:21
Currently, after the new Android version 1.56 has been deployed in my device, this problem has not more occurred.

Just ~5 seconds (it depends) to start "ring" the mobile (Rainbow Android in VoIP mode), after deskphone started to ring.
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Matteo MOSCONI

May 30, 2019 06:06
I confirm that calls arrives even if the app is closed.

(Rainbow Android version 1.56.3)
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Matteo MOSCONI

June 06, 2019 13:55
I all,

I confirm my previous comment about the calls but I still have no notifications about missed calls.
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Vamsi KONANKI

June 28, 2019 14:05
Hi Ruben SIEGRIST ,

I'm still facing the same issue, Notification and Web-RTC calls are not triggered when android application killed.

Could you please help me out?

Best Regards,

Vamsi K

Wilco Source LLC.
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Ruben SIEGRIST

July 01, 2019 22:08
Vamsi,

I gently ask you to open a ticket, sending to support@openrainbow.com all possible details annexed (local WebRTC logs, Android logs, etc), with the issue you related.

(I also already have an opened ticket due to a scenario of 'non-ringing' VoIP call in my Android version, after 1.56 version launch)

B.R.,
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Nathalie KAYSER-MARCHAL

July 18, 2019 12:56
Hello,

Several new corrections have been delivered quite recently to enhance the Android behavior (thank you Ruben! your tickets are always welcome).

The version 1.58 should bring more comfortable mobile experience.

Nevertheless:

- don't forget to check the application parameters (you can configure the notifications by app: Unlock notifications for Rainbow)

- the battery saver and battery consumption settings can also have an impact on the Android behavior

Best regards

Nathalie
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Sandeepp SATPUTE

August 12, 2019 11:01
Me also facing this issue
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Ralf KLÖPPELS

October 25, 2019 08:02
I got a new business Android smartphone some weeks ago and i have also the issue, that i don´t recieve any change of the number of notifications. I opened a ticket and the support told me, that is not a bug, but an improvement to do. I found a feature suggestion that told me to change the rules is the battery usage of my Android smartphone and exclude Rainbow from the battery saving list. I did it, but no change in the behaviour.

So it is a bug, will there be an improvement or do i have to contact the support again ?
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Claire DECHRISTE

November 07, 2019 16:07
Hello Ralf,

In version 1.64 planned for November 17th, we will deliver following enhancements:

- Android/IOS: Update app icon for missed calls: App icon will warn the user that he/she lost missed calls, either for WebRTC calls or PBX calls. Current counter on app icon will now consider new chat messages and missed calls.

- On IOS only: Display missed call push notification if call isn't answered. As for IM, missed calls will be notified in the notification area.

Best regards,
Claire
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