Telephony Application Programming Interface (TAPI)



  • Sam BOYD

    Hello Alex,

    I've looked for this in the past and found the below details on the integration with CRM:

    I hope this helps


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  • Jean-Luc BOUSSEL

    Hello Alex

    TAPI is not natively supported by OpenRainbow ,  It's also less an less supported by Microsoft...

    Depending on the uses cases you want for the CRM, there are different mechanisms that can help:

    As Sam mentioned,  Rainbow Desktop application can invoke a command or an URL to pass a caller number to the CRM, so that the caller contact card be displayed.

    For the make call, Hot key can be defined in the Rainbow desktop application.

    TEL: url are also managed, if the CRM application embeds TEL: URL, this will invoke Rainbow to make a call with pointed number.

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