Telephony Application Programming Interface (TAPI)

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Alex

• May 21, 2019 14:49

This may be a dumb question, but to be sure..

We use a CRM which is compatible with Telephony Application Programming Interface (TAPI) and want to know if Open Rainbow works with/integrates TAPI.

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  Sam BOYD

  • May 21, 2019 23:26

  Hello Alex,

  I've looked for this in the past and found the below details on the integration with CRM:

  https://support.openrainbow.com/hc/en-us/articles/360002415910-How-to-Launch-External-Applications-while-Incoming-Call-

  I hope this helps

  Cheers

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  Jean-Luc BOUSSEL

  • June 12, 2019 15:46

  Hello Alex
  
  TAPI is not natively supported by OpenRainbow ,  It's also less an less supported by Microsoft...

  Depending on the uses cases you want for the CRM, there are different mechanisms that can help:

  As Sam mentioned,  Rainbow Desktop application can invoke a command or an URL to pass a caller number to the CRM, so that the caller contact card be displayed.
  
  For the make call, Hot key can be defined in the Rainbow desktop application.
  
  TEL: url are also managed, if the CRM application embeds TEL: URL, this will invoke Rainbow to make a call with pointed number.

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