Show caller name for incomming calling line IDs which aren´t administrated in Rainbow

June 13, 2019 09:33

In our Rainbow-Solution there are some CTI-Features missing, the competitiors already have and disable us today to take part in several submissions or disqualifiy us in a normal offer competition.

One of them is to show the name of the icoming call. Not only the number.

Today i only see the names of incoming calls, when the caller has daministrated his number in Rainbow or if he is part of the PBX system. I didn´t see any name of callers, that don´t belong to rainbow/the PBX but are in my outlook-contacts.

Comments

10 comments

Rene PRINCZ-SCHELTER

June 13, 2019 10:52
must have
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Peter STREITBERG

June 13, 2019 11:43
Customers miss this
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Nicolai BLONNER

June 13, 2019 16:37
really mandatory feature. Thought this would work with the outlook connector but it doesn't! please support
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Tamas MESZAROS

June 14, 2019 07:41
We are waiting it for a long time
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André RAMM

June 14, 2019 07:51
We need that for the outlook connected devices also for mobile clients, like Android and IOS mobiles
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Andreas HEISE

June 14, 2019 12:38
Hello,

I've an Enterprise licence and use the outlook integration when the number is stored as e164 format in my Outlook contact then the identification is working.

brgds

Andreas
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Nicolai BLONNER

June 17, 2019 11:50
even if I change to canonical format the callers are not always identified with Outlook plugin.

It should be easy to change the plugin (take the code from OpenTouch!) for conversion of the numbers.
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Christof HORN

June 17, 2019 13:04
@Nicolai Blonner:

that's a problem with our PBX which is based in France (+33). So we have a problem to resolve incoming numbers (starting with +49). In principle it works ;-)
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Ralf KLÖPPELS

June 17, 2019 13:20
I saw icoming numbers which looked absolutely the same as i wrote them in outlook, so i thought the feature is missing. Maybe the numbers look the same but aren´t the same format in detail.

I think about open a service request, but probaby our IT can´t solve it, because of our individual PBX-config.
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Ruben SIEGRIST

June 27, 2019 14:23
Ralf, how are you?

I gently ask you, and all our friends in this post, to have a look into these 2 posts:

1. In this one, we find how Rainbow works through AD, PBX and Rainbow users, to retrieve 'real users' from incoming telephony calls. Andreas' post, above, complements it with Outlook personal contacts list.

https://support.openrainbow.com/hc/pt-br/community/posts/115000693504

From what is already available, you should have gotten success by now. If not, I gently ask you to open a ticket with Rainbow support team.

2. And, at this one, you all can see that ALE already developed a simple CTI integration, sending parameters (the so interested "caller.phoneNumber" is already there) to an 3rd application developed by yourselves. Maybe it helps and aggregate valuable info to this post.

https://support.openrainbow.com/hc/en-us/articles/360002415910-How-to-Launch-External-Applications-while-Incoming-Call-

Wish you success,

BR
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