In our Rainbow-Solution there are some CTI-Features missing, the competitiors already have and disable us today to take part in several submissions or disqualifiy us in a normal offer competition.
One of them is the hunting Group:
We need to implement the following features in Rainbow:
- Show the gourp i am logged in with every member, which is logged in too in Rainbow.
- Show incoming call for the group i am logged in by popup, if the call is signalized at my deskphone
- Pickup the call when it is signalizied at my deskphone using Rainbow
+ by klick in the popup
+ by klick e.g. on my icon in the group
- route the call to the device i selected in Rainbow (Deskphone, Rainbow-Client using WEBRTC-Gateway and if possible Smartphone-Client)
- Feature has to be implemented in every Client (Windows-App, Android, iOS and Web)
- Show incoming call in the call log
- Show in the call log if the user was busy, didn´t recieve the call or get the call
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