Show and Control OXE/OXO Hunting Groups

June 13, 2019 09:10
Edited

In our Rainbow-Solution there are some CTI-Features missing, the competitiors already have and disable us today to take part in several submissions or disqualifiy us in a normal offer competition.

One of them is the hunting Group:

We need to implement the following features in Rainbow:

- Login/LogOff
- Show the gourp i am logged in with every member, which is logged in too in Rainbow.
- Show incoming call for the group i am logged in by popup, if the call is signalized at my deskphone
- Pickup the call when it is signalizied at my deskphone using Rainbow
+ by klick in the popup
+ by klick e.g. on my icon in the group
- route the call to the device i selected in Rainbow (Deskphone, Rainbow-Client using WEBRTC-Gateway and if possible Smartphone-Client)
- Feature has to be implemented in every Client (Windows-App, Android, iOS and Web)
- Show incoming call in the call log
- Show in the call log if the user was busy, didn´t recieve the call or get the call

Comments

13 comments

Peter STREITBERG

June 13, 2019 11:46
Customers miss this
9

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Arthur WUERFEL

June 13, 2019 10:33
This is a must-have-feature for cloud solutions
7

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Rene PRINCZ-SCHELTER

June 13, 2019 10:51
must have
6

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Holger VIKTOR

June 13, 2019 13:02
Must have for the growing cloud market
3

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Brian BIRD

June 19, 2019 22:48
The Rainbow user experience for users that are in a hunt group, needs to be enhanced. It is causing some issues with our smaller customers.
3

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Ralf KLÖPPELS

September 11, 2019 08:41
Hi Support, i suggested this feature in June this year, but didn´t heard or read any feedback about it, exept the comment of Brian, which tells me nothing about ...
Is it possible to develop it ?
When could it be developed ?
...

In the meantime there are 35 vots and 27 folowwers, who are interesting to getting news.

Please provide some informations about the status.

Regards

Ralf
2

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Nicolai BLONNER

June 13, 2019 16:34
please support this topic. Really necessary!
0

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Michael MOCK

June 17, 2019 12:40

Edited
I would consider this a must have
0

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Patrick SWINNEN

November 13, 2019 23:15
Still no news about these requests?
0

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Tobias GEUTHER

April 27, 2020 15:34
it is sad that these functions have not been available for a long time. They are a must-have.
0

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Jörg SCHNEIDER

April 28, 2020 13:15
Wondering about questioning that. Absolutely a must-have!
0

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Tobias GEUTHER

September 03, 2020 08:53
Yes, but that is not user friendly. The user does not receive any feedback in Rainbow (f.i. acknowledgment tone).

In addition, the solution only works with "stand alone" any devices. if you have a twinset it doesn't work :-(
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Stephan SCHIEK

November 10, 2020 06:49
I miss this feature too as it is planed to replace OpenTouch Conversation client with rainbow!!
0

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