Team Functionalities for OXE/OXO User

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Ralf KLÖPPELS

• June 13, 2019 09:13

In our Rainbow-Solution there are  some CTI-Features missing, the competitiors already have and disable us today to take part in several submissions or disqualifiy us in a normal offer competition.

One of this is a team functionylity:

We need to implement the following features in Rainbow:

- Define a Rainbow-User-individual Team by klcik on a Rainbow-User and add him to a Team
- Give the Team a name
- Show the Team in a special Window or area of the Rainbow-App
- Show the telephony presence-Status of the team members
- Show the Outlook calendar status of the team members (if the member allows it)
- Show incoming calls for team members at their icons in the team
- Option to pickup a call from a team member
- Option to forward/hold/etc. a picked up call
- Show the picked up call in the call logs of the team member and the user who picked up the call
-  Route the call to the device i selected in Rainbow (Deskphone, Rainbow-Client using WEBRTC-Gateway and if possible Smartphone-Client)
- Feature has to be implemented in every Client (Windows-App, Android, iOS and Web)

40

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  Rene PRINCZ-SCHELTER

  • June 13, 2019 10:51

  must have

  5

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  Peter STREITBERG

  • June 13, 2019 11:45

  Customers miss this

  5

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  Nicolai BLONNER

  • June 13, 2019 16:35

  Hi Team, hopefully you support this in short term. Looking forward to hearing from you on this feature request!

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  Ralf KLÖPPELS

  • September 11, 2019 08:42

  Hi Support, i suggested this feature in June this year, but didn´t heard or read any feedback about it.
  Is it possible to develop it ?
  When could it be developed ?
  ...

  In the meantime there are 34 vots and 24 followers, who are interesting to getting news.

  Please provide some informations about the status.

  Regards

  Ralf

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