Node Js makeCall PBX contact
Hello,
I have Rainbow configured into my PBX and I want to make a call between two contacts with a number inside the PBX.
I´m trying to do it with the method telephony.makeCall(contact, phoneNumner) it seems that the user which start the call registers the call in the REST service, but I can´t receive the call on the destination user. Inside the rainbow website I can see how the calling user changes the status to busy.
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Official comment
Hello,
I am not sure to unsderstand the use case. So some questions:
* is-it normal that the phonenumber of the callee is on 4 digits "2151"?
* When you say that the callee does not receives the call. Is it on the phoneset, or on rainbow ?
* Do you have some logs, maybe we can see the issue ?
BR,
Vincent.
Comment actions -
Hello,
A first step to test the makecall is to use a simple makecall with a phone number :
async function testmakeCallByPhoneNumber() {
rainbowSDK.telephony.makeCallByPhoneNumber("23050").then((data)=>{
logger.log("debug", "MAIN - [makeCallByPhoneNumber] ", data);
}).catch((error) => {
logger.log("debug", "MAIN - [makeCallByPhoneNumber] error ", error);
});
setTimeout(() => {
logger.log("debug", "MAIN - [makeCallByPhoneNumber] Release all calls, calls.length : ", calls.length);
// Release all calls
calls.forEach((c) => {
rainbowSDK.telephony.releaseCall(c);
});
}, 15000);
// */
}
Best Regards,
Vincent. -
Hello,
I was trying to call directly to the phone number with "makeCallByPhoneNumber" method, but I have the same problem.
This is the log when I call "makeCallByPhoneNumber" method:
2019-7-2 10:15:10 AM [1562055310084] - info: ChatBot - HTTP - (post) url https://openrainbow.com:443/api/rainbow/telephony/v1.0/calls { calleeExtNumber: '2151',
calleeIntNumber: '',
calleeShortNumber: '',
calleePbxId: '',
calleeDisplayName: '2151' }
2019-7-2 10:15:10 AM [1562055310305] - info: ChatBot - HTTP - (post) HTTP statusCode 200
2019-7-2 10:15:10 AM [1562055310306] - info: ChatBot - REST/TEL - (makeCall) successfull
2019-7-2 10:15:10 AM [1562055310307] - info: ChatBot - REST/TEL - (makeCall) REST conversation created { callId: '35873#1631' }And this is the log that I received in rainbow_oncallupdated event:
"key": 1,
"value": "dialing"
},
"id": "35873",
"conversationId": null,
"connectionId": "35873#1631",
"type": {
"key": 2,
"value": "Phone"
},
"isVm": false,
"contact": {
"id": "",
"_displayName": "2151",
"name": {
"value": "2151"
},
"displayNameMD5": "350db081a661525235354dd3e19b8c05",
"companyName": "",
"loginEmail": "noEmail",
"nickName": "",
"title": "",
"jobTitle": "",
"country": "",
"timezone": "Europe/Paris",
"organisationId": "",
"siteId": "",
"companyId": "",
"jid_im": "",
"jid": "",
"jid_tel": "",
"jidtel": "",
"avatar": {
"src": "/resources/skins/rainbow/images/conversations/unknownContact.png"
},
"lastAvatarUpdateDate": null,
"lastUpdateDate": "Z",
"adminType": "undefined",
"roles": [
"user"
],
"phoneNumbers": [],
"phonePro": "",
"phoneProCan": "2151",
"phonePbx": "",
"phoneInternalNumber": "",
"pbxId": "",
"mobilePro": "",
"mobileProCan": "",
"phonePerso": "",
"phonePersoCan": "",
"mobilePerso": "",
"mobilePersoCan": "",
"voicemailNumber": "",
"emails": [],
"emailPro": "",
"emailPerso": "",
"lastName": "2151",
"firstName": "",
"isTerminated": false,
"language": "en",
"presence": "",
"status": "",
"resources": "",
"nameUpdatePrio": 0,
"initials": "?",
"nickname": "",
"roster": false,
"initialized": false,
"guestMode": false,
"openInviteId": null,
"userInfo1": null,
"userInfo2": null,
"_id": "2151",
"temp": true
},
"remoteMedia": 0,
"localMedia": 0,
"isEscalated": false,
"startDate": "2019-07-02T08:15:10.308Z",
"isInitiator": false,
"participants": null,
"isRemoteVideoMuted": false,
"isConference": false,
"avatars": [
"/resources/skins/rainbow/images/conversations/unknownContact.png"
],
"currentCalled": {
"contactPhoneNumber": "",
"contact": null,
"participantsPhoneNumbers": [],
"participants": []
},
"Status": {},
"Type": {},
"Media": {}
}I think that the problem may be that the "currentCalled" property is empty.
"currentCalled": {
"contactPhoneNumber": "",
"contact": null,
"participantsPhoneNumbers": [],
"participants": []
},Best regards.
Alfredo.
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