Rainbow clients cannot make/receive VoIP calls

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Morgan IRWIN

• August 18, 2019 10:19
• Edited

OXO Connect (R3.1.24) Rainbow clients (WebRTC R1.73) cannot make or receive calls when Rainbow VoIP is activated.

Calls do not alert on the iOS app, but once the originating call is disconnected a missed call appears.

Calls DO alert on the Desktop app, but cannot be answered and a missed call appears afterwards.

This behavious is systemic and consistent for all users, and the Rainbow clients have never worked at all.

A restart of the PBX Rainbow agent, WebRTC gw, and Rainblow client ... none of these had any affect.

I have followed this article and verified all WebRTC services are running.

https://support.openrainbow.com/hc/en-us/articles/360001934764-VoIP-calling-Troubleshooting-guide-WebRTC-Gateway-

mpcheck also returns all tests OK and connected.

OXO Connect Rainbow agent shows all services connected and running.

I have the WebRTC mpcollect --log  archive downloadable on this link (August 18th)

https://www.dropbox.com/s/91u85uo3slmjjai/mpcollect.tar?dl=0

Also, here is the Rainbow Desktop client log

https://www.dropbox.com/s/0kzwavf1lda7vel/Rainbow_log_files.zip?dl=0

 

Any help would be greatly appreciated..

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• Official comment

  

  Claire DECHRISTE

  • August 28, 2019 12:37

  Hello,

  This kind of issue is usually related to PBX configuration.

  I suggest you to double check your PBX configuration using latest version of TC2479 for OXO (TC2462 for OXE).

  If it still does not work, please open a ticket to Rainbow support, as explained here:

  https://support.openrainbow.com/hc/en-us/articles/360001820500-How-to-Open-or-Follow-Support-Request-

  Best regards,
  Claire Dechristé

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  Miroslav SOBOCIK

  • August 22, 2019 10:35

  I have the same problem. I wait for any information about it.

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  Morgan IRWIN

  • August 30, 2019 00:01

  Both ALE Global support and ALE Rainbow Support tickets have been lodged.

  Both have looked in depth at the issue... still no resolution.

  ALE Global support are having a second look at it now.

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• 

  Morgan IRWIN

  • March 29, 2020 00:29
  • Edited

  Check the SIP Trunk licenses, Rainbow won't work without them on R3.1

  On R3.2 the issue is fixed, only the VoIP board is needed, no licenses

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