No access to camera and microphone on iOS devices via web browser possible

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Timo FISCHER

• September 05, 2019 16:18
• Edited

English:

In consultation with Mr. Christof Horn.

Environment: Web SDK version 1.51.0 with Node.js 10.15.0

Its not possible to get access to camera and microphone on iOS devices via webbrowsers with our application.

With firefox an chrome there is no popup message wich asks for rights to access to camera an micro.

With safafri pops up a message which asks for rights. by clicking agree it doesnt work. No video stream is initiated.

#################################################

Deutsch:

In Absprache mit Herrn Christof Horn.

Umgebung: Web SDK in Version 1.51.0 mit Node.js 10.15.0

Testergebnisse

iPhone 8 / iOS 12.4 / Chrome 75.0.3770.103

• PopUp für Kamera- und Mikrofonzugriff wird nicht wie hier beschrieben getriggert -> Deshalb vermutlich kein Rufaufbau möglich

iPhone 8 / iOS 12.4 / Safari

• PopUp für Kamera- und Mikrofonzugriff wird getriggert -> Nachdem der Zugriff erlaubt wurde ist der Rufaufbau trotzdem nicht möglich

iPhone 8 / iOS 12.4 / Firefox 18.1 (15719)

• PopUp für Kamera- und Mikrofonzugriff wird nicht getriggert -> Deshalb vermutlich kein Rufaufbau möglich

1

• 

  Konrad Hyzy

  • September 06, 2019 07:39

  Hi Timo,

   

  did you make sure that you enable the HTTPS protocol in your application? 

   

  Best Regards,

  Konrad

   

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  Timo FISCHER

  • September 06, 2019 09:05
  • Edited

  Hi Konrad,

  yes, https is enabled. The application works fine on Windows and Android with Chrome.

  Best Regards,

  Timo

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• 

  Konrad Hyzy

  • September 06, 2019 09:56

  Hi again,

   

  Did you try to update to the latest Web SDK version? 

   

  Konrad

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  Timo FISCHER

  • September 06, 2019 10:22
  • Edited

  Hi Konrad,

  not yet, but we will do this.

  Best Regards,

  Timo

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• 

  Timo FISCHER

  • September 27, 2019 17:01

  Hi Konrad, 

  we did it. 

  With Chrome and Firefix it is still not possible. With Safari its possible to get access to the cam and the microphone. its possible to start a call but when we try to share the screen it doesnt work. It seems only one stream is possible. If the camera is deactivated during the call, screen sharing is possible. In this case, however, no sound is available.

  Best regards,

  Timo

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• 

  Konrad Hyzy

  • September 30, 2019 07:23

  Hello Timo,

   

  would you be able to share your code with us so we can have a look at the app and figure out why isn't it working?

  You can reach me out via Rainbow.

   

  Best Regards,

  Konrad

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