Dual extension monitoring (OXE CCd)
On OXE CCd environment, managers need to choose if their users will be able to use Rainbow with their phisical directory OR their agent directory.
It would be a good feature if both can be selected (never will work simultaneously) or to enable a menu for users, to make them able to select between their two directory numbers wich one of them will be monitored by Rainbow.
This one could be combined with the feature suggestion: https://support.openrainbow.com/hc/en-us/community/posts/360004425579-Rainbow-and-CCD
A full CCD agent in rainbow would be a very strong feature for agents that have to work from home.
Hello Jeroen GREVENSTUK.
I'm not referring to the use of Rainbow as softphone for CCd environment (which would be great), but for being able to monitor both physical device and agent profile from Rainbow.
Now, users with phisical set need to choose if they want to use it when they are connected to CCd or not.
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