Rainbow displays wrong presence state

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Michael BICKEL

• November 06, 2019 09:46

My presence state is "Online on mobile", even if my smartphone is offline and i'm working with Rainbow on my PC. If i change my state to "online", it will be switched back to "Online on mobile".

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  Brian BIRD

  • November 06, 2019 09:51

  I have found that as long as Rainbow on you mobile is logged in, your presence will be displayed as On Mobile. If you log out of the Rainbow on your mobile, your status will change to Away when there is no activity on you PC Rainbow. It switches to On Line Mobile if there is no PC activity for about 3 minutes and you have not logged out of the mobile app..even if the phone is off. I hope this helps

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  Michael BICKEL

  • November 18, 2019 09:16

  But even if I'm active at the PC, my state sometimes remains in "Online on mobile".

  I would expect, that I'm only "Online on mobile", when my last activity was on mobile. And why can't I change my state in this situations on the PC?

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