Remote extension with parallel hunt group

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Robin ZEILER

• February 28, 2020 10:17

Hello,

we are using parallel hunt groups in our company.

There are some employees who are using rainbow with the remote extension only.

If someone calls the hunt group directory number, the employees who works with the remote extension are not able to hung up the call. It seems that Rainbow recognizes that something comes in but the employees are not able to hung up the call. There is no pop up or something like this.

Are there any other people who have the same problem?

I am looking for a solution.

Many thanks in advance.

Kind regards

Robin

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  Brian BIRD

  • March 04, 2020 04:28

  Not sure if you are connected to an OXO or and OXE system. The user experience with webrtc calls in a hunt group in an OXO is not a good one.

  Here is some information I found in regards to OXE.

   Rainbow client can be included in an OXE Hunting Group.

  • Thanks to the integration of the Rainbow client through a Remote Extension (REX),
  • Cyclic and sequential mode supported, parallel mode is not supported,
  • Pick up call only from the Rainbow client user interface,
  • Not possible to log-in/log-out to/from a OXE Hunting group, no supervision on the group…
  • Pay attention that if the Rainbow user is busy in a pure Rainbow conversation, he is seen available from the PBX perspective.

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  Claire DECHRISTE

  • March 16, 2020 14:20

  As Brian wrote, parallel hunt groups are not supported today.

  However the capability to support parallel groups on OXE are under study and might be delivered in the coming months.

  Regards,

  Claire Dechristé

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  Yuly MILNER

  • July 30, 2020 08:06

  Any update to this topic?

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  Cyprien BUTRUILLE

  • September 21, 2021 14:46

  Hi,

  Any update?

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