How to check if the Office 365 connection is actually established?Answered
I'm not sure if my Rainbow tenant is connecting properly to my Office 365 tenant.
When I click the Authorize button, a browser window is opened, I am asked to give permissions to Rainbow (as the O365 admin user), I accept and receive a confirmation that the connection is done.
And yet, nothing changes in the user interface of Rainbow. No check mark, no confirmation text, nothing that would indicate that the connection with the directory is established. Even the Authorize button remains active.
According to the Rainbow feature list, I should be able to see both my Azure AD as well as my Exchange GAL contacts when searching for names but that's not the case, so either the connection is not established, or there is some other error at play.
It's a bit difficult to troubleshoot this without more helpful information.
Keywords: External directory, Microsoft Azure, Microsoft Office 365, Exchange Online
you can check on the app page if the Rainbow Calendar app is visible.
To find your contacts you may need to activate Outlook Extensions and restart Outlook.
Thanks for your reply.
Indeed, both Rainbow Calendar and Rainbow Directory are activated, so the connection does seem established. Which, in my opinion, means the UI in Rainbow could use some improvement to make this more clear from that end, too.
So the question becomes another one. Yes, I can search for my personal Outlook contacts with the extension installed but that's not what I'm looking for, I wish to directly access both my users from Azure AD and the Global Address List (GAL), i.e. the central contacts store in Exchange Online.
According to the release notes for Rainbow 1.65, searching for GAL contacts should be possible since January this year.
This doesn't work for me, though, I cannot access my GAL contacts from Rainbow.
the screenshot in your initial post show that you authorized your Rainbow user account to access O365 Calendar feature.
For searching users your Rainbow company admin must activate Azure Directory search with an O365 admin account.
Is the Screenshot behind the link really accurate? If yes, then I can confirm that I don't have that button under my company section. Although I am the admin (and currently sole user) for my Rainbow tenant. The account was set up by my VAD, though. Anything they need to do from their side?
This looks like we're getting somewhere, thanks for your help.
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