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Rainbow Desktop app and Kaspersky

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4 comments

  • Official comment
    Claire DECHRISTE

    Hello,

    As a workaround, we have just released this morning a version 1.69.3:
    You might have to uninstall 1.69.2 first then install 1.69.3 and the problem should be resolved.

    We have also contacted Kaspersky to indicate the false positive. It should be fixed on their side in the coming days.

    Regards,
    Claire Dechristé

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  • Brian BIRD

    Hi Brian

    This has been raised a couple of times in the past few days.. I haven't seen any responses though.

    I have done a quick search and it is possible to identify a specific program on the pc as ok in Kaspersky. You will need to add Rainbow to the Kaspersky white list. Here is a page I found on how to do this...let me know if it works.

    https://support.kaspersky.com/11444

    Cheers

    Brian

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  • Brian BLECHYNDEN

    Doesnt seem to work?

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  • Brian BIRD

    Hi Brian

    Just wanted to make sure that you have seen the Rainbow upgrade overnight that is designed to fix this issue.

    Cheers

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