Option to configure automatic "away" status

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Holger Ltb.

• April 01, 2020 09:26

At present Rainbow shows me as "Away" if I do no mouse/keyboard interaction for 3 minutes (according to https://support.openrainbow.com/hc/en-us/articles/115000085050-Why-Does-My-Status-Change-to-Away-)

Auto-activation of status "Away" after 3 Minutes is a too short period of time for my work.

I would like to have an option to configure this timeout or/and an option to disable auto-activation of the "Away" status completely. This should be individually configurable for the Desktop application and the Web application (since the auto-activation of "Away" by the Web application makes no sense to me anyway (as long as it is only based on interaction with the web browser)).

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• Official comment

  

  Ajith GOVINDARAJU

  • May 04, 2023 13:18

  Dear Holger,

  There is no changes and enhancements in this status change of Rainbow users. If the PC/Machine is not continually used after certain time it will change the status to away.   

  Best regards,

  Ajith (customer care team)

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  Jeroen GREVENSTUK

  • December 15, 2022 09:31

  I totally agree with this as specially with a Rainbow voice environment with only softphones.
  
  An good option should be to link it to the windows "machine inactivity timer" for the desktop application.

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