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ENABLE/DISABLE "EXTERNAL" CALL FORWADING OPTION

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4 comments

  • Brian BIRD

    Hi Antonio

    I may be wrong, but I believe the functionality you are asking for can be controlled in the phone system itself. What ever class of service or forwarding rights have been permitted for the user in the phone system will be followed by Rainbow as well.

    Your Rainbow admin may also be granted some limited rights to change the rights of the user in the phone system.

    I hope this helps.

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  • Antonio TESSARI

    I fully agree with you, but it would be worth considering:

    The simplicity of managing the administrative configurations on rainbow is not the same as that encountered at first sight on OMC(I refer to the customer, not to the super-trained technician :-) ). The same thing applies to the user, it is one thing to know the code defined for forwarding and how to apply it (even with system telephones set up and the user manual ...), another thing is to click an option with the mouse.

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  • Brian BIRD

    OXO Connect R4 will begin to introduce some OXO features that will be able to be changed from Rainbow, such as Rainbow contacts populating the OXO Speed Dial list and the ability to change the OXO Welcome Messages from within Rainbow. So hopefully we will see more features like the one you have requested in future releases.

    In the meantime, it is good for others to know the feature you have requested can be modified in the OXO if the customer is exceeding the number of trunk lines they have.

    Thanks for taking the time to post your request!

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  • Antonio TESSARI

    Very interesting, thank you.

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