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No Telephony (Business VoIP) on mobile devices

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  • Brian BIRD

    Hello Shane, I am not a tech expert so I cannot offer a lot of detailed advice here.....one of the issues I have seen with the mobiles when using the webrtc Gateway is that there was no mobile number entered in the users profile. There must be a mobile number in the users profile to use the WebRTC with the mobile.

    When you go into the Telephony settings in Rainbow on the mobile device, there should be a mobile number in the field provided.

    Otherwise I would suggest opening another support call with ALE and get them to analyse the Rainbow log of the mobile.

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