wrong callerNumber

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Alex JOST

• June 04, 2020 17:56
• Edited

My incoming calls had often the caller number "13".
This is the virtualNomadic interface.

It happens mostly, if the iPhone is idle and in the lockescreen. When i put my ipad with an open Rainbow app next to my iPhone (idle, lockscreen active), the iPhone shows the caller Id / number "13" and on my ipad the real correct Phonenumber will be shown.

A 2nd try with now unlocked and relocked iphone will show the real callernumber for a short time period . After xx minutes Idle, everey caller will be shown with "13" again

2020-06-04 11:50:12.116 Rainbow[60521:3990236] [NotificationsManager:428] [PUSHKIT IOS13] didReceiveIncomingPushWithPayload (completion 0x281291720) : {
callernumber = 13;
displayname = "";
from = "mp_dd59757f55e1404996c07216cd997aa0@rainbow.lim";
medias = (
audio
);
messageID = "a8b1974e-39aa-4b08-822b-b7109e16fbc5_251";
resource = mediapillar;
sessionID = "a8b1974e-39aa-4b08-822b-b7109e16fbc5_250";
type = propose;

 

Same Problem here https://support.openrainbow.com/hc/de/community/posts/360000092104/comments/360000216430

and here
https://support.openrainbow.com/hc/de/community/posts/360002267659-WebRTC-GW-and-OXO-R3-problem-to-receive-a-call-on-the-mobile-phone

Any ideas?

Alex from Germany

 

1

• 

  Alex JOST

  • June 05, 2020 09:23
  • Edited

  update:

  today got a call while in car with a bluetooth car connection (not apple carplay). The car display shows "13" and the iphone  the callers name (phonebook contact)

  so i think its not a pbx or gatewayproblem.
  
  How to contact the app developer?

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• 

  Sebastien MORIN

  • July 09, 2020 16:01

  We have the problem with external call for iOS, the notification display the number of the user and not the number of the Caller.

  We have an OXE  12.4 + WebRTC GW

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